Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Review and respond to challenges against Penalty Charge Notices while ensuring compliance with legislation.
- Company: Join a dynamic Parking Back Office team in a remote role.
- Benefits: Earn £21.12 per hour with flexible remote work and a supportive environment.
- Why this job: Make a real difference by helping motorists navigate parking regulations.
- Qualifications: Experience in Parking Enforcement and strong communication skills required.
- Other info: Enjoy a 3-month ongoing contract with opportunities for growth.
The predicted salary is between 21 - 22 £ per hour.
Overview
Parking Representations Officer — £21.12 per hour (Umbrella) — Remote | 3-month ongoing contract — 36 hours per week Mon to Fri
We are currently recruiting an experienced Parking Representations Officer to join a busy Parking Back Office team on a remote, ongoing contract. This role focuses on reviewing and responding to challenges and representations against Penalty Charge Notices (PCNs), ensuring decisions are made in line with current legislation and local authority policy.
Responsibilities
- Investigate and determine challenges and formal representations against PCNs at all stages
- Review evidence including CEO notes, audit trails, photographs and location maps
- Make informed decisions to uphold or cancel PCNs in line with legislation and council policy
- Prepare and issue statutory correspondence and legal notices within agreed timescales
- Respond to written correspondence, emails and queries from motorists, MPs and councillors
- Liaise with Enforcement Agents regarding debt recovery cases, payment plans and vulnerabilities
- Maintain accurate records on parking enforcement systems and document management systems
- Provide clear, professional explanations of decisions to support compliance
Essential Experience & Knowledge
- Proven experience working in a Parking Enforcement / PCN Processing environment
- Strong working knowledge of Traffic Management Act 2004, PCN challenge and appeals process
- Understanding of contravention codes, signage and road markings
- Experience using parking enforcement IT systems and MS Office
- Ability to interpret legislation, exercise discretion and justify decisions clearly
- Excellent written communication skills, including drafting non-standard responses
- Ability to work independently to targets in a high-volume environment
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Parking Representations Officer - remote employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Representations Officer - remote
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives us a chance to see how well you fit into our team!
✨Tip Number 2
Practice common interview questions related to parking enforcement and PCN processing. We want to hear about your experience and how you handle challenges, so be ready to share specific examples from your past roles.
✨Tip Number 3
Don’t forget to prepare some questions for us! Asking about the team dynamics or the tools we use shows that you’re engaged and thinking ahead about how you can contribute to our success.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It’s a nice touch that keeps you on our radar and reinforces your enthusiasm for the position. Plus, it shows good communication skills, which are key for this role!
We think you need these skills to ace Parking Representations Officer - remote
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Parking Representations Officer role. Highlight your experience in parking enforcement and your understanding of the Traffic Management Act 2004. We want to see how your skills match what we're looking for!
Show Off Your Writing Skills: Since this role requires excellent written communication, take the time to craft clear and professional responses in your application. Use concise language and make sure to proofread for any typos or errors. We love a well-written application!
Be Specific About Your Experience: When detailing your past roles, be specific about your experience with PCN processing and handling challenges. We want to know how you've made informed decisions in the past and how you can bring that expertise to our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Pertemps
✨Know Your Legislation
Make sure you brush up on the Traffic Management Act 2004 and the PCN challenge process. Being able to discuss specific legislation and how it applies to your role will show that you’re not just familiar with the basics, but that you understand the nuances of the job.
✨Showcase Your Experience
Prepare examples from your past work in Parking Enforcement or PCN Processing. Be ready to discuss how you've handled challenges, made decisions, and communicated with various stakeholders. This will demonstrate your practical knowledge and problem-solving skills.
✨Master the Tech
Familiarise yourself with the parking enforcement IT systems and MS Office tools mentioned in the job description. If you can speak confidently about your experience using these systems, it’ll give you an edge and show that you’re ready to hit the ground running.
✨Communicate Clearly
Since excellent written communication is key for this role, practice drafting responses to common queries or challenges you might face. Being able to articulate your thought process clearly during the interview will highlight your ability to provide professional explanations in real scenarios.
