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- Tasks: Resolve customer network challenges and ensure minimal disruption to supply.
- Company: Join Thames Water, a leading water utility company dedicated to providing quality service.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team making a real impact on community water services.
- Qualifications: No specific qualifications required; just a passion for problem-solving and customer service.
- Other info: Opportunity to work on exciting projects and develop valuable skills in the field.
We have an exciting opportunity for a Network Service Technician to join our team at Thames Water. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply. Network Service Technicians are also required to support Wholesale project work, either on a full or part-time basis and ongoing leakage delivery activities.
What you will be doing as a Network Service Technician:
- Operation of the mains network, including controlling burst mains, and ensuring isolation of mains to facilitate planned work, emergency repairs and maintenance.
- Personal ownership of customer issues, responding to queries & complaints and resolving issues.
- Ensure water quality compliance during repairs.
- Act as local network expert for isolation and rezoning, providing information for risk assessments & sharing information regarding network risks and other Health & Safety issues.
- Reliable for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and loss of supply.
- Working in compliance with Company procedures including Business Operating Plan, Health & Safety and streetworks legislation.
Network Service Technician employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Service Technician
✨Tip Number 1
Familiarise yourself with Thames Water's operations and values. Understanding their commitment to customer service and water quality will help you align your responses during interviews, showcasing that you're a good fit for the team.
✨Tip Number 2
Brush up on your technical knowledge related to mains networks and water supply systems. Being able to discuss specific challenges and solutions in this area will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've handled customer complaints or resolved issues in previous roles. This will highlight your problem-solving skills and ability to take personal ownership of customer issues, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Thames Water if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Network Service Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Network Service Technician at Thames Water. Familiarise yourself with the key tasks mentioned in the job description, such as resolving customer network challenges and ensuring water quality compliance.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles where you dealt with customer service, network operations, or compliance with health and safety regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit for Thames Water. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and customer service skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Pertemps
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Network Service Technician. Familiarise yourself with the mains network operations, customer service expectations, and compliance requirements. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or network challenges. Highlight your ability to think on your feet and provide solutions under pressure, as this is crucial for the role.
✨Emphasise Safety Awareness
Since health and safety are paramount in this role, be ready to discuss how you prioritise safety in your work. Share any relevant training or experiences that showcase your commitment to maintaining safety standards while working on the network.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and ongoing projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
