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- Tasks: Be the friendly voice for customers, handling their orders and queries.
- Company: Join a supportive team in a vibrant Leicester location.
- Benefits: Flexible weekend hours with potential for permanent role.
- Why this job: Gain valuable experience in customer service while working weekends.
- Qualifications: Must have call centre experience and excellent communication skills.
- Other info: Perfect for students looking to earn while studying!
The predicted salary is between 13 - 16 £ per hour.
Our Client has an opportunity for a Weekend Call Centre Advisor. Working in a Location in Leicester you will be the first point of contact for the Customer dealing with their orders/requests. Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.
Job Role:
- Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders.
- Dealing with enquiries and complaints.
- Will be working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers ensuring that communication flow is smooth and customer orientated.
- Arranging with any issues in regard to restrictions regarding delivery, access to property etc.
- Referring on any complex matters when necessary.
Requirements:
- Must have excellent Customer Service Skills, and be a great communicator.
- Call Centre Experience is a Must.
- Great attention to detail.
- Must be able to drive and have access to own vehicle.
Days: Saturday and Sunday
Hours: 11:00 - 19:00 (8hr shift - rotational)
Weekend Call Centre Advisor in Leicester employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Call Centre Advisor in Leicester
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Weekend Call Centre Advisor does, especially in logistics and transportation. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate clearly and handle enquiries smoothly is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t underestimate the power of a good follow-up. After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining our team directly!
We think you need these skills to ace Weekend Call Centre Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any call centre experience you have. We want to see how your background fits the role, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Weekend Call Centre Advisor role. Be sure to mention your communication skills and how you handle customer enquiries.
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pertemps
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Weekend Call Centre Advisor. Familiarise yourself with common customer service scenarios and how to handle them, especially in logistics and transportation.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully resolved customer issues or complaints, highlighting your ability to listen and respond effectively.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. During the interview, mention specific instances where your attention to detail made a difference in your previous roles. This could be anything from accurately processing orders to ensuring smooth communication between customers and delivery drivers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
