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For Companies At a Glance
- Tasks: Manage customer calls, resolve queries, and build strong relationships.
- Company: Global financial services organisation with a supportive culture.
- Benefits: £25,000 salary, monthly bonuses, hybrid work, and healthcare benefits.
- Why this job: Join a dynamic team and grow your career in a thriving environment.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Opportunities for career progression and upskilling in a collaborative setting.
The predicted salary is between 25000 - 25000 £ per year.
Overview
Position: Customer Solutions Agent
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus
Start date is 9th of March 2026, interviews happening now!
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone.
This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Benefits
- Salary: £25,000 pa and opportunity to earn up to £500 bonus per month
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Responsibilities
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
You must be able to pass a credit check and disclosure check to be successful in this position.
Sales Agent in Irvine employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent in Irvine
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the financial services organisation. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service experience and your ability to meet KPIs. The more comfortable you are, the more confident you'll come across during the actual interview.
✨Tip Number 3
Show off your skills! During the interview, don’t just talk about your past experiences—give specific examples of how you've successfully navigated systems or resolved customer queries. This will highlight your strengths and make you stand out as a candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Customer Solutions Agent position.
We think you need these skills to ace Sales Agent in Irvine
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don't forget to mention your confidence in navigating systems and speaking on the phone, as these are key for us.
Showcase Your Achievements: When filling out your application, be sure to include specific examples of how you've met KPIs or resolved customer queries in the past. We love seeing results-driven individuals who can demonstrate their success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which we really appreciate!
How to prepare for a job interview at Pertemps
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Solutions Agent. Familiarise yourself with the company’s services and values. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your customer service experience and any relevant skills during the interview. Be ready to share specific examples of how you've successfully handled customer queries or met KPIs in previous roles. This will demonstrate your capability and fit for the job.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to customer service and sales. Practising your responses will help you feel more at ease and articulate during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask the interviewer about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
