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For Companies At a Glance
- Tasks: Manage customer queries and build relationships through calls while hitting KPIs.
- Company: Global financial services organisation with a focus on customer satisfaction.
- Benefits: Starting salary of £25,000, monthly bonuses, life assurance, pension plan, and 28 days holiday.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong customer service experience and a drive to learn in a collaborative environment.
- Other info: Hybrid role with opportunities for personal and professional growth.
The predicted salary is between 25000 - 35000 £ per year.
A global financial services organisation is seeking a Customer Solutions Agent in Kilmarnock. This hybrid role offers a starting salary of £25,000 with a potential monthly bonus of up to £500.
Responsibilities include:
- Managing customer queries through inbound and outbound calls
- Building relationships
- Achieving set KPIs
The ideal candidate will have:
- Strong customer service experience
- Drive and confidence
- A willingness to learn in a collaborative team environment
This position includes benefits such as life assurance, a pension plan, and 28 days of holiday.
Hybrid Customer Solutions Agent — KPI-Driven Support in Irvine employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Solutions Agent — KPI-Driven Support in Irvine
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our customer service experience effectively.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or KPIs shows that we’re engaged and ready to contribute to their goals. Plus, it gives us a chance to see if the role is a good fit for us.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It’s a nice touch that shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Hybrid Customer Solutions Agent — KPI-Driven Support in Irvine
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hybrid Customer Solutions Agent role. Share your passion for customer service and how you can help us achieve our KPIs.
Showcase Your Drive: In your application, let us know about times when you've gone above and beyond in your previous roles. We love candidates who are driven and eager to learn, so share those experiences that demonstrate your commitment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pertemps
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've successfully managed queries or built relationships with customers. This will show the interviewer that you’re not just talking the talk but have the experience to back it up.
✨Understand the KPIs
Since this role is KPI-driven, get familiar with what KPIs are relevant in customer service. Be ready to discuss how you’ve met or exceeded KPIs in past roles. This shows you understand the importance of performance metrics and are motivated to achieve them.
✨Show Your Willingness to Learn
This position values a willingness to learn, so be prepared to share instances where you’ve taken the initiative to develop new skills or adapt to changes. Highlighting your growth mindset can really set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows you’re genuinely interested in the position and helps you assess if it’s the right fit for you.
