Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational analysis, manage charge issuance, collections, and fault management.
- Company: Dynamic company focused on data-driven operational excellence.
- Benefits: Competitive salary, leadership opportunities, and a chance to drive impactful change.
- Why this job: Shape performance metrics and lead a skilled team in a high-impact role.
- Qualifications: Strong SQL, Power BI skills, and experience in operational processes.
- Other info: Fast-paced environment with opportunities for professional growth.
The predicted salary is between 48000 - 72000 £ per year.
We’re looking for a Head of Operational Analysis to take senior ownership of three business-critical operational areas: charge issuance, pre-legal collections, and fault management. This is a high-impact leadership role for someone who thrives at the intersection of data, operational control, and continuous improvement. You’ll shape how performance is measured, risks are controlled, and insight is turned into action — while leading a skilled analytical and fault management function.
What you’ll be responsible for:
- End-to-end ownership of the Charge Notification lifecycle, from analysis and issuance through to quality assurance and compliance.
- Delivery against monthly Charge Notification issuance targets as a core commercial metric.
- Ownership of the pre-legal collections cycle, ensuring reminders, payments, validation, and controls are accurate and timely.
- Leadership of the fault centre, driving faster resolution, root cause analysis, and improved estate performance.
- Introduction and embedding of robust KPIs, operational controls, and governance.
- Acting as a senior escalation point, working closely with IT, Operations, Client Services, and external partners.
- Leading, coaching, and developing an in-house team and offshore partners.
- Driving automation, process optimisation, and data-led improvement initiatives.
What we’re looking for:
- Strong SQL capability and experience working with large operational datasets.
- Advanced Power BI and Excel skills (including data modelling and performance reporting).
- Proven experience owning end-to-end operational processes with measurable targets.
- Strong understanding of quality control, audit, and regulatory compliance.
- Experience managing collections processes and operational risk.
- Exposure to systems or fault management environments (highly desirable).
- Confident leader with experience managing teams and outsourced partners.
- Comfortable operating at pace, making decisions, and influencing senior stakeholders.
Head of Operational Analysis employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operational Analysis
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills in operational analysis can directly benefit their goals.
✨Tip Number 3
Showcase your data skills! Bring examples of how you’ve used SQL, Power BI, or Excel to drive improvements in previous roles. Numbers speak louder than words!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Head of Operational Analysis
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with operational processes, data analysis, and team leadership. We want to see how your skills align with what we’re looking for!
Showcase Your Skills: Don’t hold back on showcasing your SQL, Power BI, and Excel skills. Include specific examples of how you’ve used these tools to drive improvements in previous roles. We love seeing data-driven results!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at Pertemps
✨Know Your Data Inside Out
As a Head of Operational Analysis, you'll be expected to have strong SQL skills and experience with large datasets. Brush up on your SQL queries and be ready to discuss how you've used data to drive operational improvements in the past.
✨Showcase Your Leadership Skills
This role involves leading teams and managing outsourced partners. Prepare examples of how you've successfully led teams, coached individuals, and driven performance. Highlight your ability to influence senior stakeholders and make decisions under pressure.
✨Understand Operational Processes
Familiarise yourself with end-to-end operational processes, especially in charge issuance and collections. Be ready to discuss how you've implemented KPIs and operational controls in previous roles, and how you ensure compliance and quality control.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly around fault management and process optimisation. Think of specific scenarios where you've resolved issues or improved processes, and be prepared to explain your thought process and outcomes.
