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For Companies At a Glance
- Tasks: Act as the main contact for clients, ensuring projects meet expectations and compliance standards.
- Company: Join a growing specialist contractor in the construction industry.
- Benefits: Competitive salary, hybrid working, and a comprehensive benefits package.
- Why this job: Build strong client relationships and make a real impact in the construction sector.
- Qualifications: Experience in construction or fire safety, with strong communication skills.
- Other info: Enjoy long-term career progression and structured training opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Working as an Account Manager, you will act as the primary liaison between clients and in-house teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction environment.
Key Responsibilities
- Serve as the main point of contact for clients across projects.
- Build and maintain strong, long-term client relationships.
- Attend client meetings, framework reviews, progress updates, and pre-start meetings to support project managers and the delivery team.
- Monitor contract performance against KPIs and agreed programmes.
- Coordinate with operations, compliance, and commercial teams to ensure smooth delivery.
- Relay client feedback internally and elevate risks or issues where necessary.
- Identify opportunities to improve service delivery or expand works within existing accounts.
- Produce basic account reports, progress updates, and client communications.
- Support clients in understanding compliance requirements and the importance of fire safety.
Ideal Candidate
- Background in construction or fire doors, or passive fire protection, housing association or similar or housing developer companies.
- Strong client-facing, communication, and relationship-building skills.
- Comfortable managing multiple accounts and priorities.
- Organised, professional, and commercially aware.
Package & Benefits
- £35,000 – £38,000 per annum (depending on experience).
- Hybrid working is available once fully trained.
- Structured onboarding and training period.
- Company benefits package (details provided upon offer).
- Long-term career progression within a growing specialist contractor.
Client Services Manager in Harlow employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Harlow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction industry. Attend events, join online forums, or even hit up LinkedIn to find folks who can give you the inside scoop on job openings.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain how your experience aligns with their needs. Highlight your client-facing skills and your knack for building relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Services Manager in Harlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client-facing roles, especially in construction or compliance-driven environments. We want to see how your skills align with the responsibilities of a Client Services Manager.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how you can build strong relationships with clients. We love seeing genuine enthusiasm for the position!
Showcase Relevant Experience: When detailing your work history, focus on your achievements in managing client accounts and improving service delivery. We’re looking for specific examples that demonstrate your ability to meet KPIs and client expectations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Pertemps
✨Know Your Stuff
Make sure you brush up on your knowledge of compliance standards and the construction industry. Familiarise yourself with common challenges in client services, especially in a construction context, so you can speak confidently about how you've tackled similar issues in the past.
✨Showcase Your Communication Skills
As a Client Services Manager, you'll need to demonstrate strong communication abilities. Prepare examples of how you've built and maintained client relationships, and be ready to discuss how you handle feedback and relay it to internal teams effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client management and compliance. Think through scenarios where you had to manage multiple accounts or resolve conflicts, and outline your thought process and actions clearly.
✨Highlight Your Organisational Skills
Since this role involves juggling various projects and priorities, be prepared to discuss your organisational strategies. Share specific tools or methods you use to keep track of KPIs and project timelines, and how these have contributed to successful outcomes in your previous roles.
