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- Tasks: Handle customer complaints in German and English, ensuring prompt and fair resolutions.
- Company: Global client based in Glasgow City Centre with a supportive work culture.
- Benefits: £27k salary, hybrid work, 25 days leave, private medical cover, and more.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Fluent in German and English, with previous complaint handling experience.
- Other info: Must reside in Scotland with full right to work status.
The predicted salary is between 27000 - 27000 £ per year.
Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in German and English. This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre or hospitality. The role is working hybrid, salary £27k and the benefits are fantastic.
- Competitive salary & pension scheme
- 25 days annual leave plus ability to purchase 5 additional days
- Private Medical cover
- Employee Share Purchase Plan
- Life Assurance
YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS.
Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?
Key Responsibilities:- Ensure complaints are identified, investigated and resolved promptly and fairly
- Investigate complaints thoroughly correctly identifying root causes
- Write Final Resolution Letters
- Meet company’s Quality and Efficiency Standards
- Focus on SLA’s and Regulatory timelines
- Pipeline/Caseload management for your language skills including English
- Work to company Standards and Frameworks
- Participate in the Training and Competency Framework
- Previous experience in a complaint handling role
- Fluent in German
- Fluent/Advanced English
- Excellent Listening Skills is a must
- High Standards of verbal and written Communication skills is a must
- Experience in liaising with the Financial Ombudsman or other regulatory body is desirable
- Experience of using Microsoft Office Packages
- Insurance knowledge desirable, but not essential
I look forward to receiving your application.
Pertemps acts as both an employment business and an employment agency.
German Speaking Complaints Handler in Glasgow employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Complaints Handler in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace German Speaking Complaints Handler in Glasgow
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing about your previous roles, especially in customer service or complaint handling, be specific! Share examples that showcase your problem-solving skills and how you've resolved complaints in the past. This will help us see how you fit into our team.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear and concise language, and don’t forget to express your passion for helping customers. Let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pertemps
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you’re comfortable switching between the two languages. Practise common phrases and customer service scenarios in both languages to show your proficiency during the interview.
✨Know Your Customer Service Basics
Familiarise yourself with key concepts in customer service, especially in complaint handling. Be ready to discuss your previous experiences and how you resolved issues effectively. Think of specific examples that highlight your problem-solving skills.
✨Understand the Company’s Standards
Research Pertemps and their client’s values and standards. Knowing their approach to customer service and complaint resolution will help you align your answers with what they’re looking for. This shows you’re genuinely interested in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you.
