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- Tasks: Respond to emergency calls and provide on-site support for vulnerable residents.
- Company: Join a vital frontline service in West London with a strong community focus.
- Benefits: Earn £32 per hour with flexible out-of-hours shifts and ongoing contract.
- Why this job: Make a real difference by ensuring the safety and wellbeing of those in need.
- Qualifications: Experience in emergency response and strong communication skills required.
- Other info: Training provided for control room systems; must have a valid manual driver's license.
The predicted salary is between 26 - 38 £ per hour.
Location: West London
Rate: £32 per hour (umbrella)
Contract: 3–6 months, ongoing
Shifts: Out of hours, all shifts on-site
Service Operates: 24/7
About the Role
We are looking for a proactive and resilient Duty Careline Out of Hours Officer to support a busy emergency Careline service. You will provide both call handling and emergency visiting support to vulnerable residents, responding to urgent situations and ensuring the safety and wellbeing of service users at all times. You’ll be responsible for the operation of the Careline & Emergency Control Room during core hours, with the flexibility to work outside standard office times when required.
Key Responsibilities
- Respond to emergency calls and alarms promptly and professionally
- Provide on-site emergency visits when required
- Monitor and operate the Careline Control Room systems
- Assess risk and elevate incidents appropriately
- Maintain accurate records and reports
- Deliver excellent customer care to vulnerable residents
Requirements
- Experience in emergency response, housing support, community safety or similar
- Strong communication skills and ability to remain calm under pressure
- Confident working out of hours and on site
- Strong IT and control room system awareness (training provided)
- Must have a valid manual drivers license
Apply now to join a vital frontline service in West London!
Duty Careline Officer - Out Of Hours employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Careline Officer - Out Of Hours
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work in emergency services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to emergency response and customer care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your flexibility! Since this role requires working out of hours, highlight any previous experience you have with shift work or emergency situations. It’ll show you’re ready for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Careline Officer - Out Of Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in emergency response and community safety. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting vulnerable residents and how you can contribute to our Careline service. Keep it concise but impactful!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects your ability to stay calm under pressure. We love seeing examples of how you've handled challenging situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this vital frontline service in West London!
How to prepare for a job interview at Pertemps
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Duty Careline Officer. Familiarise yourself with emergency response protocols and the importance of customer care for vulnerable residents. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated in high-pressure situations. Think about times when you’ve had to remain calm and collected while dealing with emergencies or sensitive issues. This will show that you can handle the demands of the job.
✨Demonstrate Flexibility and Resilience
The job requires working out of hours, so be ready to discuss your availability and willingness to adapt to changing schedules. Share experiences where you’ve shown resilience in challenging situations, as this will highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Careline service and its operations. This not only shows your interest in the position but also helps you gauge if the role aligns with your career goals. Ask about training opportunities or how they support their staff during emergencies.
