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- Tasks: Coordinate damp and mould issues, ensuring timely inspections and resident engagement.
- Company: Join the London Borough of Hammersmith & Fulham's dedicated housing team.
- Benefits: Competitive pay, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while enhancing housing quality.
- Qualifications: Experience in social housing and strong organisational skills required.
- Other info: Diverse workplace committed to equality and inclusion.
The predicted salary is between 45000 - 63000 £ per year.
The Damp and Mould Service Coordinator role supports the London Borough of Hammersmith & Fulham (LBHF) Housing department in managing damp and mould issues across the Council’s housing stock. The role is fully office based and offers full-time hours Monday to Friday, contributing to resident satisfaction and housing quality.
The Damp and Mould Service Coordinator will provide essential administrative, coordination, and resident engagement support to the Damp and Mould team. The post holder will help ensure that inspection and repair works are efficiently delivered, lessons learned are implemented, and all correspondence and reporting meet corporate standards.
Key Responsibilities- Manage the Damp and Mould inbox, ensuring timely responses to all correspondence.
- Schedule inspections and coordinate with Surveyors and contractors.
- Monitor job progress, raise follow-up orders, and compile aftercare call records.
- Prepare meeting materials, book rooms, and maintain accurate records.
- Review time extensions and cost variations submitted by contractors.
- Scrutinise completion and cancellation requests to ensure compliance.
- Attend performance meetings and contribute to quality and compliance discussions.
- Represent LBHF at resident engagement meetings, providing updates and resolutions.
- Make proactive contact with residents to manage expectations and prevent complaints.
- Support complaint responses and compile repair histories or relevant evidence.
- Work closely with other teams to ensure joined-up service delivery.
- Coordinate with surveyors and housing officers to address complex or cross-service jobs.
- Minimum 12 months’ experience in a social housing environment.
- Previous experience in a repairs or damp and mould team (desirable).
- Exceptional organisational and multitasking ability.
- Strong communication skills with a professional, customer-focused approach.
- Good IT proficiency across Microsoft Office applications and housing systems.
- A genuine commitment to equality, diversity, and inclusion in service delivery.
Damp And Mould Service Coordinator employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damp And Mould Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with damp and mould issues. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of damp and mould management. We want you to show off your understanding of the challenges faced in social housing and how you can contribute to solutions.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Damp and Mould Service Coordinator role. We’re all about making connections and helping you find the right fit in the housing sector!
We think you need these skills to ace Damp And Mould Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Damp and Mould Service Coordinator role. Highlight your experience in social housing and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Organisational Skills: Since this role involves a lot of coordination and administration, be sure to showcase your organisational abilities. Mention specific examples where you've successfully managed multiple tasks or projects at once. We love a good multitasker!
Communicate Clearly: Strong communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Pertemps
✨Know Your Stuff
Make sure you understand the ins and outs of damp and mould issues, especially in a social housing context. Brush up on relevant legislation and best practices so you can speak confidently about how you would handle these situations.
✨Show Off Your Organisational Skills
As a Damp and Mould Service Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed schedules, coordinated with teams, or handled resident complaints. This will demonstrate your ability to multitask effectively.
✨Communicate Like a Pro
Strong communication is key in this role. Practice articulating your thoughts clearly and professionally. Think about how you would engage with residents and contractors, and be ready to discuss how you would manage expectations and resolve complaints.
✨Emphasise Teamwork
Collaboration is crucial in this position. Be prepared to share examples of how you've worked with different teams in the past. Highlight your ability to coordinate with surveyors and housing officers, as well as your commitment to delivering a joined-up service.
