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For Companies At a Glance
- Tasks: Manage customer calls, resolve queries, and build strong relationships.
- Company: Global financial services organisation with a supportive culture.
- Benefits: £25,000 salary, up to £300 monthly bonus, hybrid working, and 28 days holiday.
- Why this job: Join a dynamic team and grow your career in a thriving environment.
- Qualifications: Strong customer service experience and confident communication skills.
- Other info: Opportunities for professional development and career progression.
The predicted salary is between 21600 - 30000 £ per year.
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Overview of some benefits:
- Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
- Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Responsibilities:
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience:
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
- You must be able to pass a credit check and disclosure check to be successful in this position.
Customer Solutions Agent employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Agent
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some insights about their recent projects or initiatives to impress them.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Customer Solutions Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant achievements to show us you're the right fit for the Customer Solutions Agent role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re driven and how you can contribute to our collaborative team.
Showcase Your Skills: Don’t forget to mention your strong computer skills and experience with KPIs. We want to see how you’ve successfully navigated systems in previous roles, so give us some examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Pertemps
✨Know the Company Inside Out
Before your interview, take some time to research the global financial services organisation. Understand their values, mission, and the specific role of a Customer Solutions Agent. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about managing customer queries, be ready to share specific examples from your past experiences in customer service, retail, or hospitality. Highlight how you resolved issues, built relationships, and met KPIs. This will demonstrate your capability and confidence in handling customer interactions.
✨Practice Your Phone Etiquette
As you'll be navigating various systems and speaking on the phone, practice your phone communication skills. Consider doing mock calls with a friend or family member. Focus on being clear, concise, and friendly, as this will reflect your ability to create strong relationships with customers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and career progression within the company. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
