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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance operational efficiency through data analysis.
- Company: Established logistics organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real impact in customer service while developing your leadership and analytical skills.
- Qualifications: 2+ years in customer service and supervisory experience, plus advanced Excel skills.
- Other info: Join a collaborative team in a fast-paced logistics sector with great career prospects.
The predicted salary is between 30000 - 35000 £ per year.
An established organisation operating within the European logistics and supply chain sector is seeking a Customer Service Supervisor to join its UK operation. The business works closely with producers, transporters and retailers, delivering efficient, standardised solutions across a multi-country network.
The Role
This role sits at the heart of the business, overseeing customer service operations while taking ownership of data accuracy, reporting, and performance analysis. Acting as the day-to-day lead for the Customer Service team, the successful candidate will combine hands-on customer service with strong Excel-based reporting, KPI monitoring and process improvement. This is an ideal opportunity for a supervisor or senior customer service professional with a genuine interest in data, analysis, and operational reporting, who enjoys working closely with multiple departments.
Please note: Advanced Excel skills are essential and will be tested as part of the interview process.
Key Responsibilities
- Team & Operational Leadership
- Day-to-day supervision of the Customer Service team
- Resource planning to ensure workload coverage, including holidays and absences
- First escalation point for complex queries and complaints
- Coaching, training and performance support, with accurate training records maintained
- Supporting and leading departmental projects
- Maintaining clear documentation of processes and work instructions
- Acting as a key point of contact for customers via phone and email
- Managing, resolving and recording customer complaints
- Customer onboarding and account setup using SAP, including credit checks and documentation
- Ongoing customer account management, ensuring correct permissions and pricing
- Managing blocked orders and following up on outstanding payments or credits
- Investigating order, transaction and invoicing issues
- Completing day-to-day administrative and office support tasks
- Producing regular reports on customer activity, complaints, KPIs and SLAs
- Creating, maintaining and improving Excel reporting tools
- Analysing data to support customer queries and operational decision-making
- Ensuring data accuracy and consistency across all customer service reporting
Skills & Experience Required
- Strong customer service or administrative background (2+ years)
- Supervisory or team leadership experience (2+ years)
- Advanced Excel skills (e.g. formulas, data analysis, reporting)
- Highly organised with strong attention to detail
- Experience in logistics or supply chain environments (desirable)
- Experience using SAP or similar ERP systems (desirable)
To apply, click 'APPLY' with your up-to-date CV, or send your CV directly to Holly.Bevan@pertemps.co.uk.
Customer Service Supervisor employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your Excel skills. Since advanced Excel is a must-have for this role, practice those formulas and reporting techniques to impress during the assessment.
✨Tip Number 3
Showcase your leadership experience! Be ready to discuss how you've successfully managed teams or projects in the past. Highlighting your coaching and performance support skills will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background, supervisory experience, and any relevant data analysis skills. We want to see how you fit into our team!
Show Off Your Excel Skills: Since advanced Excel skills are a must for this role, don’t shy away from showcasing your proficiency. Include specific examples of how you've used Excel for reporting or data analysis in your previous roles. We love numbers as much as you do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your experience aligns with our needs. We appreciate a personal touch that shows us who you are beyond your CV.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s make this happen together!
How to prepare for a job interview at Pertemps
✨Know Your Numbers
Since advanced Excel skills are a must for this role, brush up on your Excel knowledge before the interview. Be prepared to demonstrate your ability to create reports and analyse data. Practise using formulas and pivot tables, as these might come up during the assessment.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Think of examples from your past experience where you've successfully managed a team or resolved complex customer issues. Highlight your coaching and training abilities, as well as how you’ve improved team performance.
✨Understand the Business
Familiarise yourself with the logistics and supply chain sector. Research the company’s operations and their approach to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role and the industry.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether the company is the right fit for you.
