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- Tasks: Lead a team in delivering top-notch customer service while analysing data and KPIs.
- Company: Dynamic logistics company based in Studley with a focus on excellence.
- Benefits: Competitive salary, Monday to Friday schedule, and a supportive work environment.
- Why this job: Perfect for those who love data and want to make a difference in customer service.
- Qualifications: Supervisory experience in customer service and advanced Excel skills required.
- Other info: Great opportunity for career growth in a fast-paced industry.
The predicted salary is between 30000 - 35000 £ per year.
A logistics company in Studley is seeking a Customer Service & Data Performance Lead to oversee operations while focusing on data accuracy and reporting. The role requires strong leadership and advanced Excel skills.
Responsibilities include:
- Managing team performance
- Resolving customer inquiries
- Producing reports on KPIs
Ideal for candidates with supervisory experience in customer service and an interest in data analysis. The position offers a competitive salary between £30,000 – £35,000 and operates Monday to Friday, office-based.
Customer Service Lead: Data, KPIs & Excel employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead: Data, KPIs & Excel
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your data analysis skills. Since this role focuses on KPIs and Excel, be ready to discuss how you've used these tools in past positions to drive performance.
✨Tip Number 3
Showcase your leadership experience! Be prepared to share specific examples of how you've managed teams and resolved customer inquiries effectively. This will demonstrate your fit for the Customer Service Lead role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Lead: Data, KPIs & Excel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and data management. We want to see how your skills align with the role, so don’t be shy about showcasing your advanced Excel abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Lead position. Share specific examples of your leadership experience and how you've used data to drive performance.
Showcase Your Data Skills: Since this role focuses on data accuracy and reporting, make sure to mention any relevant projects or experiences where you’ve successfully managed data. We love candidates who can demonstrate their analytical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pertemps
✨Know Your Data
Make sure you brush up on your data analysis skills before the interview. Be prepared to discuss how you've used data to drive performance in previous roles, especially in customer service. Highlight specific KPIs you've worked with and how you’ve improved them.
✨Excel Mastery
Since advanced Excel skills are a must for this role, practice using functions like VLOOKUP, pivot tables, and data visualisation tools. You might be asked to demonstrate your proficiency, so having examples ready will show that you're not just familiar with Excel, but that you can use it effectively to manage data.
✨Leadership Experience
Prepare to share examples of your leadership style and how you've successfully managed teams in the past. Think about specific challenges you've faced and how you resolved them, particularly in a customer service context. This will help demonstrate your capability to lead and inspire a team.
✨Customer-Centric Mindset
Be ready to discuss how you handle customer inquiries and resolve issues. Share stories that showcase your problem-solving skills and your commitment to customer satisfaction. This will highlight your understanding of the importance of customer service in a logistics environment.
