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- Tasks: Engage with customers, resolve issues, and deliver exceptional service daily.
- Company: Join a respected client known for its customer-focused approach.
- Benefits: Earn £12.21 per hour with flexible hours and a supportive team environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping others.
- Qualifications: Must be a team player with strong communication skills and a passion for customer service.
- Other info: Temporary role lasting 6-8 weeks, fully office-based in Lasswade, Edinburgh.
Temporary Customer Service Executive based in Lasswade, Edinburgh - fully office based.
Start date: ASAP
Duration: 6-8 weeks
£12.21 per hour, 36.25 hours per week | Includes every 2nd Saturday with a day off during the week.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we’ve got the perfect role for you!
We’re delighted to be recruiting on behalf of a respected third-party client for a Temporary Customer Service Executive. This is an exciting opportunity to join a dynamic and customer-focused team where your initiative, enthusiasm, and communication skills will be highly valued.
What You’ll Be Doing:
- Engaging with customers to understand their needs and provide tailored solutions
- Delivering best-in-class service through warm, effective, and efficient interactions
- Thinking on your feet to resolve customer issues quickly and professionally
- Identifying opportunities for continuous improvement in processes and service delivery
- Meeting and exceeding internal service level KPIs
- Collaborating with team members and supporting store teams as needed
Systems & Skills:
- Confident using Word, Excel, PowerPoint, and internal systems
- Comfortable navigating multiple platforms and maintaining accurate customer records
About You:
- A true team player who works well with others
- Customer-obsessed with a calm, solution-focused attitude
- Able to stay focused under pressure
- Excellent written and verbal communication skills
- Passionate about creating positive customer journeys
This role is ideal for someone who loves helping people, enjoys variety, and takes pride in delivering service with a smile.
Customer Service Executive employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what makes them tick will help you align your responses during any interviews, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios. Think about how you would handle difficult customers or resolve complaints effectively, as these are likely to come up in discussions.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to work under pressure and deliver exceptional service. Having specific stories ready will help you stand out during the interview process.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the team dynamics and expectations, which can be invaluable when tailoring your approach to the role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, ability to work under pressure, and any specific achievements that demonstrate your customer-focused attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples of how you've successfully resolved customer issues or improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Word, Excel, and PowerPoint, as well as your ability to navigate multiple platforms. This will show that you are well-prepared for the technical aspects of the role.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you are excited about the opportunity to join their team and how you can contribute to creating positive customer journeys.
How to prepare for a job interview at Pertemps
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet to resolve customer issues. Highlight your ability to stay calm under pressure and how you effectively handled challenging scenarios.
✨Familiarise Yourself with Relevant Tools
Since the role requires using Word, Excel, PowerPoint, and internal systems, brush up on these tools before the interview. Being able to confidently discuss your experience with these applications will show that you're ready to hit the ground running.
✨Emphasise Team Collaboration
As a team player, be prepared to talk about your experiences working collaboratively with others. Share examples of how you supported your colleagues or contributed to team goals, as this aligns with the company's focus on teamwork.
