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For Companies At a Glance
- Tasks: Lead customer service operations and ensure data accuracy while driving performance analysis.
- Company: Established logistics organisation with a focus on efficiency and collaboration.
- Benefits: Competitive salary, office-based role, and opportunities for professional growth.
- Why this job: Be at the heart of operations, making a real impact on customer satisfaction and data management.
- Qualifications: 2+ years in customer service, supervisory experience, and advanced Excel skills required.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
The predicted salary is between 30000 - 35000 £ per year.
An established organisation operating within the European logistics and supply chain sector is seeking a Customer Service & Data Performance Lead to join its UK operation. The business works closely with producers, transporters and retailers, delivering efficient, standardised solutions across a multi-country network.
The Role
This role sits at the heart of the business, overseeing customer service operations while taking ownership of data accuracy, reporting, and performance analysis. Acting as the day-to-day lead for the Customer Service team, the successful candidate will combine hands-on customer service with strong Excel-based reporting, KPI monitoring and process improvement. This is an ideal opportunity for a supervisor or senior customer service professional with a genuine interest in data, analysis, and operational reporting, who enjoys working closely with multiple departments. Please note: Advanced Excel skills are essential and will be tested as part of the interview process.
Key Responsibilities
- Team & Operational Leadership
- Day-to-day supervision of the Customer Service team
- Resource planning to ensure workload coverage, including holidays and absences
- First escalation point for complex queries and complaints
- Coaching, training and performance support, with accurate training records maintained
- Supporting and leading departmental projects
- Maintaining clear documentation of processes and work instructions
- Customer Service & Systems
- Acting as a key point of contact for customers via phone and email
- Managing, resolving and recording customer complaints
- Customer onboarding and account setup using SAP, including credit checks and documentation
- Ongoing customer account management, ensuring correct permissions and pricing
- Managing blocked orders and following up on outstanding payments or credits
- Investigating order, transaction and invoicing issues
- Completing day-to-day administrative and office support tasks
- Data, Reporting & Analysis
- Producing regular reports on customer activity, complaints, KPIs and SLAs
- Creating, maintaining and improving Excel reporting tools
- Analysing data to support customer queries and operational decision-making
- Ensuring data accuracy and consistency across all customer service reporting
Skills & Experience Required
- Strong customer service or administrative background (2+ years)
- Supervisory or team leadership experience (2+ years)
- Advanced Excel skills (e.g. formulas, data analysis, reporting)
- Highly organised with strong attention to detail
- Experience in logistics or supply chain environments (desirable)
- Experience using SAP or similar ERP systems (desirable)
To apply, click ‘APPLY’ with your up-to-date CV, or send your CV directly to Holly.Bevan@pertemps.co.uk.
Customer Service & Data Performance Lead employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Data Performance Lead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Excel skills before the interview. Since advanced Excel skills are a must for this role, brush up on your formulas and data analysis techniques. You want to walk in feeling confident and ready to impress!
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and thinking critically about how you can contribute to the team. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our awesome team!
We think you need these skills to ace Customer Service & Data Performance Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any data analysis experience you have. We want to see how you fit into our team!
Show Off Your Excel Skills: Since advanced Excel skills are a must, don’t shy away from showcasing your proficiency. Include specific examples of how you've used Excel for reporting or data analysis in your previous roles. We love seeing those formulas in action!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. We’re looking for someone who’s not just qualified but genuinely excited about joining us.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at Pertemps
✨Know Your Data
Since this role heavily involves data analysis and reporting, make sure you brush up on your Excel skills. Familiarise yourself with common formulas and data manipulation techniques. Practising with sample datasets can help you feel more confident when demonstrating your abilities during the interview.
✨Understand Customer Service Dynamics
Get a good grasp of customer service principles and how they apply in a logistics context. Think about examples from your past experience where you successfully resolved complex queries or improved processes. Be ready to discuss these scenarios and how they relate to the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Prepare by thinking through potential scenarios you might face in this role and how you would approach them. This will show your analytical thinking and readiness to lead the team effectively.
✨Showcase Your Leadership Style
As a Customer Service & Data Performance Lead, you'll be supervising a team. Be prepared to discuss your leadership style and how you motivate and support your team. Share specific examples of how you've coached team members or managed workloads in previous roles to demonstrate your capability.
