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- Tasks: Be the go-to person for customer queries and ensure top-notch service daily.
- Company: Join a supportive and growing company in Swindon, making a real impact.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and opportunities for career growth.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Previous customer service experience is a must; automotive or insurance backgrounds are a plus.
- Other info: Call Pertemps and ask for Snix to learn more and apply today!
The predicted salary is between 24000 - 30000 £ per year.
Customer service coordinator
Location: Swindon SN2
Salary: £28,000 – £30,000 DOE | Mon-Fri 08:00- 17:00 | Permanent position
Swindon Pertemps is currently recruiting on behalf of our client based in the SN2 area of Swindon for a confident Customer Service Coordinator. You’ll play a vital role as the key point of contact, confidently managing a high volume of customer interactions and taking full responsibility for delivering exceptional service every day.
This is an exciting opportunity to develop your skills and progress your career within a supportive and growing company.
Key responsibilities:
- Handling inbound and outbound calls in a professional and friendly manner
- Updating customers on the progress of their claims and vehicle repairs
- Managing online insurance portals to keep claim information current
- Processing invoices and tracking policy excess payments
- Coordinating courtesy car arrangements
- Liaising with insurers regarding accident claims
- Maintaining accurate and up-to-date records across all systems
What we’re looking for:
- Previous experience in customer service, ideally within automotive, insurance, or a similar fast-paced environment
- Strong telephone manner and excellent communication skills
- Confident managing multiple systems and online portals
- Organised, detail-oriented, and able to prioritise tasks effectively
- A team player with a can-do attitude and willingness to learn
Call Pertemps and ask for Snix on 01793 615021 to find out more and apply today!
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Customer Service Coordinator employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the automotive and insurance industries. Understanding common terms and processes will help you communicate more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone skills by engaging in mock calls with friends or family. This will help you refine your communication style and build confidence in handling customer interactions, which is crucial for this position.
✨Tip Number 3
Research the company and its values. Knowing what they stand for and how they operate will allow you to tailor your responses in interviews and show that you're a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle multiple tasks and provide excellent customer service. Being able to share specific instances will make you stand out as a candidate.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in automotive or insurance sectors. Use specific examples that demonstrate your ability to handle high volumes of customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your enthusiasm for the role. Mention your previous experience and how it aligns with the responsibilities of a Customer Service Coordinator.
Highlight Key Skills: In your application, emphasise your organisational skills, attention to detail, and ability to manage multiple systems. These are crucial for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Pertemps
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially if they relate to the automotive or insurance sectors. Highlight specific examples where you successfully managed customer interactions and resolved issues.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to handle calls professionally.
✨Familiarise Yourself with Relevant Systems
Research the types of online portals and systems commonly used in customer service within the automotive and insurance industries. Being knowledgeable about these tools can give you an edge during the interview.
✨Emphasise Your Organisational Skills
Prepare to discuss how you prioritise tasks and manage multiple responsibilities effectively. Use examples from past experiences to illustrate your organisational skills and attention to detail.
