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- Tasks: Handle customer calls, resolve queries, and build strong relationships.
- Company: Join a global financial services organisation with a supportive culture.
- Benefits: Enjoy hybrid working, bonuses, 28 days holiday, and healthcare perks.
- Why this job: Great opportunity for career growth in a collaborative team environment.
- Qualifications: Customer service experience and strong computer skills required.
- Other info: Must pass credit and disclosure checks to qualify.
The predicted salary is between 25000 - 25000 £ per year.
Position:Call Centre Agent
Location:Kilmarnock (Hybrid)
Salary:£25,000 + monthly bonus
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team.
We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
- Salary:£25,000 paand opportunity to earn up to£300 bonusper month
- Hybrid working3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
- 28 days holidays(increasing to 31 days after 5 years)
- Pension(5% employee and minimum 4% employer contributions)
- Life Assurance(3 x annual salary)
- Free medical, dentalandoptical healthcarecash plan
Responsibilities
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills
You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch. #J-18808-Ljbffr
Customer Service Agent employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives the organisation will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone communication skills. Since this role involves a lot of phone interaction, consider doing mock calls with friends or family to build your confidence and improve your ability to handle customer queries effectively.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared with examples of how you've resolved issues in the past can demonstrate your problem-solving skills and customer focus during the interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centre or retail environments. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your confidence and willingness to learn. Mention specific examples of how you've successfully handled customer queries in the past and how you can contribute to the team.
Highlight Your Skills: Emphasise your strong computer skills and ability to navigate various systems. Provide examples of how you've met KPIs in previous roles to show you're outcome-focused.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, retail, or hospitality. Share specific examples of how you've successfully resolved customer queries or handled difficult situations.
✨Demonstrate Confidence on the Phone
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with the format.
✨Familiarise Yourself with the Company
Research the global financial services organisation you're interviewing with. Understanding their values, mission, and the services they offer will help you tailor your answers and show genuine interest.
✨Prepare for KPI Discussions
Be ready to discuss how you've met or exceeded KPIs in your previous roles. Think of specific metrics or targets you've achieved and be prepared to explain how you accomplished them.
