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- Tasks: Provide top-notch customer service via live chat and phone calls.
- Company: Join a vibrant, inclusive company in the heart of Bristol.
- Benefits: Earn £12.60 per hour with flexible shifts and full training provided.
- Why this job: Be part of a supportive team while enhancing your communication skills.
- Qualifications: Previous customer service experience is preferred but not essential.
- Other info: Positions available until September 2025; commitment required.
Location: Central Bristol
Hours:
- 5 days per week, 7.5-hour shifts scheduled between 08:00 and 22:00
- Includes 1 weekend in 4 (on a rolling 4-week rota)
Pay: £12.60 per hour
Start Date: 14th July
Duration: Until 29th September 2025
Are you passionate about delivering outstanding customer service? Working for our established client who value equality and inclusivity, you will work out of a modern and vibrant office based in the heart of Bristol. You will provide outstanding customer service during a busy peak period to a clientele which will have all manner of enquiries. If you’re a natural multitasker and someone who will go above and beyond to ensure customer satisfaction then read on.
What You’ll Be Doing:
- Responding to customers via live webchat
- Answering multiple inbound calls, fielding a variety of enquiries
- Updating customer records and systems accurately
- Collaborating with different departments across the business
- Managing multiple computer systems and screens
- Handling a wide range of queries - from invoices and accommodation to welfare and facility-related calls
What We’re Looking For:
- Previous experience in a customer service, hospitality or retail role
- Excellent communication skills - both written and verbal
- An empathetic ear and active listening skills
- Ability to multitask and navigate systems confidently
- Call centre experience is a bonus, but not essential
Multiple positions available with commitment required for the duration of the assignment - until 29th September. Full, in-depth training is provided at the start of the assignment. Click "Apply" for your chance to become part of a supportive and welcoming team.
Customer Service Advisor in Bristol) employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bristol)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you feel more confident during any potential interviews, as you'll be able to demonstrate your problem-solving skills.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you articulate your thoughts clearly and improve your active listening abilities, which are crucial for this role.
✨Tip Number 3
Research the company culture and values of our client. Understanding their commitment to equality and inclusivity will allow you to tailor your responses in interviews and show that you align with their mission.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will highlight your dedication and suitability for the role.
We think you need these skills to ace Customer Service Advisor in Bristol)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or retail. Use specific examples that demonstrate your communication skills and ability to multitask.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention your empathy and active listening skills, and explain why you would be a great fit for the role.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as your ability to handle multiple computer systems and your experience with live webchat or call handling.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your previous roles where you went above and beyond to help customers, as this will resonate well with the interviewers.
✨Demonstrate Multitasking Skills
Since the role involves managing multiple systems and handling various enquiries simultaneously, be prepared to discuss how you've successfully multitasked in past positions. You could even mention a scenario where you juggled different tasks effectively.
✨Highlight Communication Abilities
Excellent communication is key for this role. Be ready to showcase your verbal and written communication skills. Consider preparing a brief story that illustrates how you effectively communicated with a customer to resolve an issue.
✨Prepare for Common Customer Queries
Familiarise yourself with common customer service scenarios related to invoices, accommodation, and welfare. Think about how you would handle these queries and be ready to discuss your approach during the interview.
