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For Companies At a Glance
- Tasks: Assist customers via phone and email, manage orders, and resolve issues.
- Company: Join a friendly, established distribution team in Avonmouth.
- Benefits: Enjoy a company pension, employee discounts, life insurance, and free parking.
- Why this job: Great opportunity for career growth in a supportive environment with ongoing training.
- Qualifications: 1 year of customer service or sales experience preferred; strong communication skills required.
- Other info: Full-time role with Monday to Friday hours, 8:30am to 5:00pm.
The predicted salary is between 19800 - 33000 £ per year.
I am currently looking for a Customer Service Advisor to join a friendly, well-established distribution team in Avonmouth. This full-time, permanent role involves managing client accounts, processing orders via phone and email, and providing outstanding customer service. Experience in a business-to-business environment or in customer service or sales roles is preferred. Full training and ongoing development are provided.
Main Duties
- Customer Assistance: Respond promptly and courteously to customer inquiries via phone and email.
- Issue Resolution: Troubleshoot and resolve customer concerns using available tools and resources.
- Order Management: Process orders, track shipments, handle cancellations/modifications, and ensure a smooth buying experience.
- Product Knowledge: Develop a strong understanding of our product range to assist customers confidently.
- Up-Selling: Identify opportunities to promote complementary products that add value for customers.
- Professional Communication: Maintain a friendly, empathetic, and respectful tone in all interactions.
Skills
- At least 1 year of sales or customer service experience.
- Experience in sales is preferred.
- Strong communication and problem-solving skills.
- A proactive, customer-first attitude.
- Ability to commute to Avonmouth.
Benefits
- Company pension
- Employee discount
- Life insurance
- Free on-site parking
This is a fantastic opportunity to join a supportive company that values its employees and offers long-term career progression. If interested, please click APPLY.
Customer Service Advisor in Avonmouth) employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Avonmouth)
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what we offer will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of customer interaction, being able to articulate your thoughts clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or resolve issues, as this will demonstrate your problem-solving abilities during the interview.
✨Tip Number 4
Showcase your proactive attitude. During discussions, highlight instances where you've gone above and beyond for customers, as this aligns perfectly with our customer-first approach.
We think you need these skills to ace Customer Service Advisor in Avonmouth)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales roles. Emphasise any specific achievements or skills that align with the job description, such as communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of their product range and how your previous experience makes you a great fit for the Customer Service Advisor position.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and proactive customer-first attitude. Provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service or sales roles. Be prepared to share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's product range before the interview. This will allow you to confidently discuss how you can assist customers and identify opportunities for up-selling during your conversation.
✨Practice Professional Communication
Since the role requires maintaining a friendly and respectful tone, practice your communication skills. Role-play common customer scenarios with a friend to ensure you can respond courteously and effectively.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service challenges and your problem-solving approach. Prepare thoughtful responses that reflect your proactive, customer-first attitude, which is essential for this role.
