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- Tasks: Join our team as a Customer Service Advisor, handling calls and ensuring smooth installations.
- Company: We're a successful company in Redditch, known for our dedicated customer service team.
- Benefits: Enjoy a salary of £24,000, bonuses, free parking, and a Monday to Friday schedule.
- Why this job: Be part of a supportive culture where your communication skills can shine and make a difference.
- Qualifications: We seek confident individuals with customer service experience and excellent communication skills.
- Other info: Opportunity for growth and development within a thriving company.
The predicted salary is between 24000 - 33600 £ per year.
Our client is a successful and well-established company based in Redditch. Due to their continued success, they are looking for a confident, positive, and proactive Customer Services Coordinator to join their experienced and dedicated team. If you have customer service, coordination, or account management experience, this is an exciting opportunity to be considered.
Customer Services key duties include:
- Make daily outbound calls to ensure coordination with customers and installers during installations.
- Receive phone calls from customers, answering general inquiries and complaints.
- Liaise with Project Managers to ensure work is completed on time.
- Work towards and achieve targets and Key Performance Indicators (KPIs) for your region.
- Log service calls and issues accurately in the CRM system.
- Ensure remedials are completed to customers' satisfaction before signing jobs off.
- Accurately update systems and reports.
- Monitor and track the status of all installs.
- Execute all elements of the installation process to provide an extraordinary customer experience.
- Be the point of contact to follow up on any issues arising during installations in the region.
- Undertake the collection of monies from customers related to installations in the region.
- Support the completion of any outstanding works within a reasonable timeframe.
- Check and submit invoice paperwork to ensure on-time payments.
- Support the complaints process (where applicable) to ensure complaints are handled quickly and efficiently.
Skills and experience required:
- Excellent communication skills and customer awareness, with a caring and empathetic approach.
- Customer service experience.
- Ability to work under pressure and meet deadlines and targets.
- Experience with Microsoft Office packages and Outlook.
- Experience dealing with customer complaints.
In return, you can expect a basic salary of £24,000, with a bonus after probation based on customer care and feedback. Working hours are 9-5 pm, Monday to Friday, with free parking.
If you believe you have the skills and experience we are looking for, please call Michelle Laight at 01527 591091 or click APPLY.
Customer Service Advisor employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. This will help you align your responses during any interviews or conversations, showcasing that you understand their approach to customer care.
✨Tip Number 2
Prepare specific examples from your past experiences where you've successfully handled customer complaints or coordinated projects. Being able to share these stories will demonstrate your capability and confidence in a similar role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves making and receiving calls, being articulate and friendly can make a significant difference in how you come across to potential employers.
✨Tip Number 4
Research common Key Performance Indicators (KPIs) in customer service roles. Understanding what metrics are important can help you discuss how you would contribute to achieving targets in the new position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to handle complaints, work under pressure, and meet targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific experiences where you demonstrated excellent communication skills and a proactive approach to customer service.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any CRM systems you've used. This will show that you have the technical skills necessary for the role.
Follow Up: After submitting your application, consider following up with a polite email or phone call to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Pertemps
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically during the interview. Use examples from your past experiences where you successfully resolved customer issues or handled complaints.
✨Familiarise Yourself with the Company
Research the company thoroughly before your interview. Understand their services, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific examples from your previous roles where you had to manage customer complaints or coordinate with teams to meet deadlines.
✨Highlight Your Experience with KPIs
Since the role involves working towards targets and KPIs, be ready to discuss your experience in this area. Share how you have met or exceeded targets in previous positions, and explain the strategies you used to achieve these results.
