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For Companies At a Glance
- Tasks: Support customers, manage orders, and resolve issues with care.
- Company: Established food manufacturing business with a supportive team culture.
- Benefits: Competitive salary up to £27,000, Monday to Friday hours, and growth opportunities.
- Why this job: Join a friendly team and make a real impact in customer service.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Enjoy regular team events and a collaborative work environment.
The predicted salary is between 21600 - 28800 £ per year.
A fantastic opportunity has arisen for a Customer Service Advisor to join a well‑established business within the food sector. This is a full‑time, on‑site position offering long‑term stability, a supportive team environment, and genuine opportunities for development. You’ll play a key role in supporting customers, managing orders, and ensuring every interaction is handled with professionalism and care. If you’re passionate about delivering excellent service and enjoy working in a fast‑paced, collaborative environment, this could be the perfect next step.
Key Responsibilities
- Respond to customer enquiries via phone and email
- Process and manage customer orders accurately
- Resolve issues and complaints with a customer‑focused approach
- Maintain a friendly, professional telephone manner
- Support overall customer satisfaction and retention
- Work closely with internal teams to ensure smooth service delivery
What We’re Looking For
- Experience in Customer Service or Customer Support
- Strong communication and interpersonal skills
- Confident, professional telephone manner
- Ability to work effectively as part of a team
- Problem‑solving mindset and attention to detail are essential in this role
- Experience within the food industry is beneficial but not essential
Why Apply
- Competitive salary up to £27,000 DOE
- Monday to Friday office hours
- Supportive, collaborative team culture
- Opportunities for growth within a stable and respected industry
Why This Employer Stands Out
This organisation is known for genuinely looking after its people. Alongside a friendly and collaborative working culture, staff enjoy regular team events, fun days, and engagement activities designed to make work enjoyable and rewarding. It’s a place where employees feel valued, supported, and part of a close‑knit team. If you are looking for a new opportunity… why wait. APPLY TODAY
Customer Service employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you handle real-life situations smoothly.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive outcome. Employers love to see how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your strengths!
Show Your Passion: In your application, let us know why you’re excited about the role and the food industry. We love candidates who are genuinely passionate about delivering excellent service, so share your enthusiasm with us!
Be Professional Yet Friendly: Remember, we’re looking for a friendly, professional telephone manner. Use this tone in your written application too! It’ll give us a taste of how you communicate and interact with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pertemps
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the food manufacturing industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complaint or went above and beyond for a customer. This will demonstrate your problem-solving mindset and ability to maintain a professional telephone manner.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and helps you provide relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how they measure customer satisfaction. This not only shows your enthusiasm for the role but also helps you determine if the company is the right fit for you.
