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For Companies At a Glance
- Tasks: Troubleshoot and fix server issues while supporting a dynamic team.
- Company: Leading IT service provider based in London with a focus on innovation.
- Benefits: Competitive pay, flexible shifts, and opportunities for skill development.
- Why this job: Join a fast-paced environment and make a real difference in tech support.
- Qualifications: Experience with HP, Dell, and IBM servers; strong problem-solving skills.
- Other info: Exciting career growth potential in a collaborative data centre setting.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a Break Fix Engineer for a leading IT Service provider based in London (EC1).
Responsibilities
- Break fix server engineer working on HP, Dell and IBM servers.
- Server provisioning, rack, stack and configure servers.
- Support trainee DC engineers when required.
- Troubleshoot hardware faults and arrange replacements.
- Install and decommission redundant equipment.
- Provide expert hardware support.
- Responsible for proactive updating of customer and resolution of service.
- Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
- Liaise with onsite support engineers and within other sites.
- Manage all incoming calls and emails to the data centre support function.
- Liaise with third party suppliers to report and escalate customer problems.
- Respond to customers within agreed SLA.
- Follow escalation processes; tickets to support management and other teams as required.
- Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Shift rota
- Early - 07:00 to 14:30
- Late - 14:30 to 22:00
- Week night - 22:00 - 07:00
- Weekend day - 07:00 - 19:00
- Weekend night - 19:00 - 07:00
This is an umbrella contract, the role is Inside IR35.
Break Fix Engineer employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Break Fix Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with other Break Fix Engineers. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got experience with HP, Dell, or IBM servers, make sure to highlight that in conversations. Bring up specific examples of troubleshooting hardware faults or successful server provisioning to impress potential employers.
✨Tip Number 3
Be proactive! Follow up after interviews or networking events. A simple thank-you email can go a long way in keeping you top of mind for hiring managers. Plus, it shows you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to check our website regularly! We often post new opportunities for Break Fix Engineers, and applying directly through us can give you an edge. Keep your eyes peeled for roles that match your skills!
We think you need these skills to ace Break Fix Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with HP, Dell, and IBM servers. We want to see how your skills match the Break Fix Engineer role, so don’t be shy about showcasing relevant projects or responsibilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality!
Showcase Your Troubleshooting Skills: In your application, mention specific examples of how you've successfully troubleshot hardware faults in the past. We’re looking for problem solvers who can think on their feet, so let us know how you’ve tackled challenges before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Pertemps
✨Know Your Hardware
Make sure you brush up on your knowledge of HP, Dell, and IBM servers. Be ready to discuss specific models and their features, as well as common troubleshooting techniques. This will show that you're not just familiar with the equipment but also confident in your ability to handle hardware issues.
✨Demonstrate Teamwork Skills
Since the role involves working closely with other engineers and support teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight any experiences where you supported colleagues or contributed to a team project, as this will showcase your ability to work effectively in a team environment.
✨Understand the SLA Importance
Familiarise yourself with Service Level Agreements (SLAs) and their significance in IT support. Be ready to discuss how you would prioritise tasks and manage customer expectations within agreed timeframes. This shows that you understand the urgency of the role and are committed to providing excellent service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential hardware faults you might encounter and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving skills effectively.
