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- Tasks: Lead and manage nationwide installation and service operations for security systems.
- Company: Dynamic security systems integrator with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Why this job: Join a team that values innovation and excellence in security solutions.
- Qualifications: 7+ years in IP Technology and strong leadership skills required.
- Other info: Fast-paced environment with opportunities for continuous improvement and professional development.
The predicted salary is between 60000 - 84000 £ per year.
A security systems integrator with various regional offices is looking for a Head of Operations to join their team. Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities
- Lead and manage nationwide installation and service operations.
- Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
- Ensure all project and service documentation is completed and managed through the SaaS CRM.
- Lead, coach, and performance-manage Installation and Service teams.
- Drive continuous improvement in operational processes and quality standards.
- Manage budgets, costs, margins, and work-in-hand forecasts.
- Produce operational and financial reports and present updates to SLT.
- Act as escalation point for customer, quality, and delivery issues.
Essential Requirements
- Minimum 7 years’ experience in IP Technology, CCTV, Intruder Detection, Access Control, and Emergency Systems.
- IOSH Managing Safely (or equivalent).
- Strong leadership, planning, and communication skills.
- Commercial awareness and ability to work under pressure.
- Willingness to travel and attend out-of-hours call-outs.
- CMI Level 6+, PRINCE2, SSSTS desirable.
- CSCS/ECS, PASMA, IPAF desirable.
- Manufacturer training (e.g. Gallagher, Lenel, FLIR, C-Cure etc) desirable.
Head of Operations – Installation & Service in Birmingham employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations – Installation & Service in Birmingham
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience in IP Technology, CCTV, and other relevant areas. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on how your leadership and operational skills can drive success.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Head of Operations – Installation & Service in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in IP Technology, CCTV, and leadership skills. We want to see how your background aligns with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve successfully managed projects and improved operational processes in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your skills can help us maintain high standards of quality and customer satisfaction. Keep it engaging!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Pertemps
✨Know Your Stuff
Make sure you brush up on your knowledge of IP technology, CCTV, and other security systems mentioned in the job description. Being able to discuss specific technologies and how they relate to the role will show that you're not just a good fit but also genuinely interested.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, managed projects, or improved processes. This will help you illustrate your capability to lead and coach Installation and Service teams effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to project management, customer issues, or operational challenges. Think through potential scenarios beforehand and how you would handle them, focusing on your problem-solving skills and ability to maintain high standards under pressure.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to operations, such as budgets, costs, and margins. Be prepared to discuss how you would manage these aspects and drive continuous improvement in operational processes. This shows that you have a commercial awareness that aligns with the company's goals.
