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- Tasks: Deliver exceptional customer service and manage home delivery orders.
- Company: Join a growing business with a friendly, collaborative team.
- Benefits: Competitive salary up to £27k and permanent full-time contract.
- Why this job: Make a real impact while supporting customers and solving problems.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 21600 - 28800 £ per year.
Location: Banbury
Salary: Up to 27k
Contract: Permanent / Full‑Time
Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We’re supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team. This role is perfect for someone who enjoys problem‑solving, communicating with customers, and working collaboratively across different departments.
What You’ll Be Doing
- Providing a high level of customer service via email and telephone
- Managing and processing home delivery orders accurately
- Liaising with internal teams, warehouses, retailers, and delivery carriers
- Responding promptly to customer enquiries and transport‑related queries
- Handling delivery issues, failures, and general service questions
- Investigating customer complaints and resolving them efficiently
- Escalating complex issues to the Line Manager when required
- Supporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives
What We’re Looking For
- Self‑motivated and able to work independently when needed
- Excellent verbal communication skills
- Strong organisational abilities and attention to detail
- Confident handling confidential information
- A team player who works flexibly to achieve shared goals
- Someone who takes ownership of customer issues and sees them through to resolution
- Comfortable working in a multicultural environment
- Able to work both independently and as part of a team
Experience & Qualifications
- NVQ Level 3 in Customer Service, Administration, or equivalent
- Proven experience in a similar customer service or home delivery role
- Excellent telephone manner
- Strong IT and data‑entry skills, including experience with spreadsheets
- Background in a call centre, help desk, or similar environment is beneficial
If you’re looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we’d love to hear from you.
Customer Service - Office in Banbury employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Office in Banbury
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend. It’ll help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive during the interview! If they ask about handling customer complaints, share a specific example from your past experience. This shows you take ownership and have the skills they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Office in Banbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
Be Organised and Detail-Oriented: Since this role requires strong organisational skills, make sure your application reflects that. Keep your CV and cover letter tidy, well-structured, and free from errors. We love a candidate who pays attention to detail!
Highlight Your Problem-Solving Skills: In your written application, don’t forget to mention your knack for problem-solving. Share a brief story about a time you resolved a tricky customer issue or improved a process – it shows us you can handle the challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Pertemps
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you handled specific situations, especially those involving problem-solving and communication with customers.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and recent developments. Understanding their approach to customer service will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Common Scenarios
Think about common delivery issues or customer complaints you might encounter in this role. Prepare examples of how you would handle these situations, showcasing your organisational skills and ability to work collaboratively.
✨Showcase Your Team Spirit
Since this role involves working across different departments, be ready to share examples of how you’ve successfully collaborated with others in the past. Highlight your flexibility and willingness to support team goals.
