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For Companies At a Glance
- Tasks: Manage customer orders and resolve delivery queries while providing essential admin support.
- Company: Join a busy team in a dynamic logistics environment.
- Benefits: Earn £12.75 per hour with Monday to Friday hours and a supportive team.
- Why this job: Make a real difference in customer service and enhance your admin skills.
- Qualifications: 2+ years admin experience, strong communication, and Microsoft Office skills required.
- Other info: Opportunity for growth and teamwork in a fast-paced setting.
The predicted salary is between 1100 - 1400 £ per month.
We are looking for a motivated Customer Service Administrator to join our busy team on a 12-18 month basis. You will play a vital role in ensuring excellent service delivery by managing customer orders, resolving delivery queries, and providing essential administrative support.
Location: Wellingborough, NN8 6BS
Hours: Monday to Friday, 9:00am - 5:30pm (1-hour break: 30 mins paid, 30 mins unpaid)
Pay: £12.75 per hour
Your Role Will Involve:
- Processing customer orders and preparing delivery paperwork
- Responding to customer enquiries by phone and email
- Resolving delivery and collection issues quickly and professionally
- Updating customer records and tracking documents accurately
- Sharing reports and updates with customers within agreed timeframes
- Liaising with departments such as Transport and IT to resolve issues
- Supporting other team members to ensure consistent service across contracts
What We're Looking For:
- 2+ years administrative experience, ideally in a logistics or transport environment
- Confident using Microsoft Office (Outlook, Excel, Word); TMS/logistics software a plus
- Strong communication and customer service skills
- Excellent attention to detail and ability to meet deadlines
- Proactive, well-organised, and able to work under pressure
- A team player who can also work independently
As part of our application process, you will be required to attend an initial interview via Microsoft Teams. If you are successful in this first stage, we will then arrange a day for you to meet the team and demonstrate your computer skills and familiarity with the Microsoft Office package.
Please apply with your CV. Please note that only candidates with demonstrable relevant experience will be considered.
Customer Service Administrator employer: Pertemps Yusen
Contact Detail:
Pertemps Yusen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of Customer Service Administrator, especially your admin skills and customer service prowess.
✨Tip Number 3
Be ready to showcase your tech skills! Since you'll be using Microsoft Office and possibly logistics software, prepare to demonstrate your proficiency during the interview. Maybe even have a few examples of how you've used these tools effectively in past roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in administrative roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your logistics or transport background!
Show Off Your Skills: Since we’re keen on Microsoft Office skills, mention any specific projects where you used Outlook, Excel, or Word. If you've worked with TMS or logistics software, give us the details – it’ll make your application stand out!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pertemps Yusen
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on your knowledge of logistics and transport, as this will show you're serious about the position.
✨Show Off Your Skills
Since you'll be using Microsoft Office daily, be ready to demonstrate your proficiency. Prepare to discuss specific examples of how you've used Excel, Word, or Outlook in previous roles. If you have experience with TMS or logistics software, highlight that too!
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common customer service questions, like how you would handle a difficult customer or resolve a delivery issue. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Be a Team Player
Emphasise your ability to work well in a team. Share examples of how you've collaborated with colleagues in the past to achieve common goals. This is crucial for the role, as you'll need to liaise with various departments to ensure smooth service delivery.
