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- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a dynamic team in a leading customer service environment in Chester.
- Benefits: Enjoy hybrid work options, competitive salary, and a supportive team culture.
- Why this job: Perfect for those who love helping others and want to grow in a vibrant workplace.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills!
- Other info: Work Monday to Friday with occasional Saturday shifts; flexible hours available.
Job Title: Customer Service Advisor
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Location: Chester (Hybrid – 1 day in the office following training)
Department: Customer Service
Reporting to: Customer Service Team Manager
Salary: £24,286 per annum
Working Hours: Full-time | Monday to Friday, 8:30am–6:00pm | Rotated Saturdays, 10:00am–2:00pm
Contracted Hours: 8:00am–8:00pm, Monday to Friday; 10:00am–2:00pm on Saturdays (rota-based)
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About the Role
We are currently recruiting for a Customer Service Advisor to join a busy inbound customer service team. This role involves managing enquiries from a wide range of stakeholders, ensuring all interactions are handled professionally and efficiently to deliver a high standard of service.
The successful candidate will work closely with internal teams to resolve queries and support the delivery of a seamless customer experience. A strong focus will be placed on first-call resolution and maintaining clear and accurate communication records.
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Key Responsibilities
• Handle a high volume of inbound customer calls in a fast-paced environment
• Manage queries via the shared Customer Service email inbox
• Liaise with internal teams to ensure prompt and effective resolution of complaints
• Support the Customer Relations team as needed
• Maintain accurate records within the internal tracking system (STARS)
• Log contact attempts and successful communications
• Organise and complete scheduled callbacks as requested by clients
• Participate in regular team meetings and training sessions
• Complete additional tasks as required by management
• Consistently deliver a high standard of customer service
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Working Environment & Schedule
• Hybrid working: 1 office-based day per week after completing training
• Office-based during initial training period
• Flexible one-hour lunch break
• Saturday work on a rotational basis
• This role is full-time only; part-time applications will not be considered
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Additional Information
This position offers a permanent opportunity with clear expectations around working hours and performance. Applicants must be fully committed to the outlined schedule to support operational coverage and continuity
Customer Service Advisor employer: Pertemps Wrexham
Contact Detail:
Pertemps Wrexham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries or complaints in the past. We value real-life experiences, so think about situations where you turned a negative experience into a positive one.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to think on your feet and provide solutions will impress us during the interview process.
✨Tip Number 4
Show enthusiasm for the role and our company. A positive attitude can go a long way in customer service, so let your passion for helping others shine through in your conversations with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Compelling CV: Make sure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to showcase your achievements and skills, such as communication, problem-solving, and teamwork.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific reasons why you want to work there and how your background makes you a great fit for the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Pertemps Wrexham
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Prepare for Common Questions
Anticipate common customer service interview questions, such as how you handle difficult customers or your approach to problem-solving. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This demonstrates your ability to communicate effectively with customers.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the role or the company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
