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- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a dynamic team in a leading customer service environment in Chester.
- Benefits: Enjoy hybrid work options, competitive salary, and a supportive team culture.
- Why this job: Perfect for those who love helping others and want to grow in a vibrant workplace.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills!
- Other info: Work Monday to Friday with occasional Saturday shifts; flexible hours available.
The predicted salary is between 24000 - 25000 £ per year.
Customer Service Advisor
Chester (Hybrid – 1 day in the office following training)
Salary: £24,286
Working Hours
Full-time | Monday to Friday, 8:30am-6:00pm
Rotated Saturdays, 10:00am-2:00pm (rota-based)
Contracted Availability
8:00am-8:00pm, Monday to Friday
10:00am-2:00pm on Saturdays
We are recruiting on behalf of our client for a Customer Service Advisor to join their busy and supportive customer operations team. This is an excellent opportunity for someone who enjoys helping people, thrives in a structured environment, and takes pride in delivering a high standard of service.
You will be the first point of contact for customers, providing professional support across multiple communication channels and aiming to resolve queries at the first point of contact wherever possible.
The Role
- Handle inbound customer enquiries via phone and email in a professional, courteous manner
- Aim to resolve queries at first contact while delivering a positive customer experience within agreed SLAs
- Maintain accurate case logs and records using internal systems such as STARS and Track My Case
- Liaise with internal departments, particularly Customer Relations, to ensure continuity of service and support complaint resolution
- Keep customers informed with clear updates and manage follow-up actions in line with service standards
- Develop a strong understanding of the company\’s products, services, and the conveyancing journey
- Contribute to process improvements and participate in ongoing training and team meetings
- Adhere to company quality standards and procedures at all time.
What Good Looks Like in This Role
Knowledge
You will understand:
- How to respond to customer enquiries professionally, aiming for first contact resolution
- The key stakeholders in the conveyancing process, including law firms, lenders, estate agents and search providers
- How and when to elevate complaints appropriately
- The importance of accurate case management and system logging
Skills
You will be able to:
- Communicate clearly and empathetically with customers
- Accurately manage case updates, contact logs and follow-ups using CRM systems
- Organise call-backs and manage your workload in line with SLAs
- Adapt your communication style to meet customer needs while maintaining professionalism
- Use Microsoft Word and Excel for record keeping and communications
- Apply basic problem‑solving skills to resolve queries independently where possible
Behaviours
You will:
- Take ownership of tasks and follow through on commitments
- Maintain high standards in both written and verbal communication
- Work collaboratively with colleagues to improve service delivery
- Follow procedures consistently while recognising when escalation is required
- Strive to exceed customer expectations through proactive and supportive service
This role would suit someone with previous customer service experience who is organised, detail‑focused and enjoys working as part of a team to deliver an excellent customer experience
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Customer Service Advisor employer: Pertemps Wrexham
Contact Detail:
Pertemps Wrexham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries or complaints in the past. We value real-life experiences, so think about situations where you turned a negative experience into a positive one.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to think on your feet and provide solutions will impress us during the interview process.
✨Tip Number 4
Show enthusiasm for the role and our company. A positive attitude can go a long way in customer service, so let your passion for helping others shine through in your conversations with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Compelling CV: Make sure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to showcase your achievements and skills, such as communication, problem-solving, and teamwork.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific reasons why you want to work there and how your background makes you a great fit for the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Pertemps Wrexham
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Prepare for Common Questions
Anticipate common customer service interview questions, such as how you handle difficult customers or your approach to problem-solving. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This demonstrates your ability to communicate effectively with customers.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the role or the company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
