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For Companies At a Glance
- Tasks: Manage insurance claims, provide customer support, and maintain accurate records.
- Company: Join a dynamic team focused on excellent customer service in the insurance industry.
- Benefits: Enjoy on-site parking and a structured Monday to Friday work schedule.
- Why this job: Perfect for detail-oriented individuals who thrive in fast-paced environments and love helping others.
- Qualifications: Previous experience in insurance or customer service is preferred; strong communication skills are essential.
- Other info: This is an office-based role with opportunities for professional growth.
We are seeking a detail-oriented and customer-focused Insurance Claims Handler to join a dynamic team. In this role, you will be responsible for managing insurance claims efficiently, ensuring excellent customer service, and maintaining accurate records. You will handle incoming calls, update clients on claim progress, and ensure all case files are maintained in accordance with company procedures.
Increase your chances of an interview by reading the following overview of this role before making an application.
If you are passionate about providing good customer service and have great attention to detail, we want to hear from you.
Key Responsibilities:
Answer incoming calls from customers, providing professional and empathetic support.
Maintain strong client relationships by keeping them informed on the progress of their claims and handling new instructions via phone and email.
Accurately log and update comprehensive claim details.
Upload jobs and case files to the internal system while ensuring compliance with office procedures.
Plan and coordinate routes for claims handling nationwide.
Regularly update and maintain client portals to ensure real-time access to claim statuses.
Liaise with internal departments, insurance companies and loss adjusters to ensure efficient claim resolution.
Handle any queries or escalations professionally and in a timely manner.
Skills & Experience Required:
Previous experience in an insurance, customer service, or claims handling role is preferred.
Strong communication skills, both verbal and written.
Excellent organisational skills and attention to detail.
Ability to manage multiple tasks effectively in a fast-paced environment.
Proficiency in Microsoft Office and database management.
Problem-solving mindset with the ability to handle difficult situations with empathy and professionalism.
This is an office based role working Monday to Friday 8.30am – 5.00pm
On site parking is provided
Insurance Claims Handler employer: Pertemps Wolverhampton Commercial
Contact Detail:
Pertemps Wolverhampton Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Claims Handler
✨Tip Number 1
Familiarize yourself with common insurance claims processes and terminology. This knowledge will help you speak confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. Being able to convey empathy and professionalism over the phone is crucial for this position.
✨Tip Number 3
Research StudySmarter's values and customer service approach. Tailoring your responses to align with our company culture can make a strong impression during the interview process.
✨Tip Number 4
Prepare examples from your past experiences that showcase your attention to detail and problem-solving skills. Highlighting these traits will demonstrate your suitability for the Insurance Claims Handler role.
We think you need these skills to ace Insurance Claims Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Insurance Claims Handler position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in insurance, customer service, or claims handling. Use specific examples to demonstrate your strong communication skills and attention to detail.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any database management systems you are familiar with. Highlight your organizational skills and ability to manage multiple tasks effectively in a fast-paced environment.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for providing excellent customer service. Address how your problem-solving mindset and empathetic approach make you a great fit for the role.
How to prepare for a job interview at Pertemps Wolverhampton Commercial
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to empathize and provide solutions.
✨Demonstrate Attention to Detail
Given the importance of maintaining accurate records, discuss your methods for ensuring accuracy in your work. You might want to mention any tools or techniques you use to stay organized and detail-oriented.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process.
✨Familiarize Yourself with Insurance Processes
Brush up on basic insurance terminology and processes, especially related to claims handling. This knowledge will not only help you answer questions more confidently but also demonstrate your genuine interest in the field.
