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For Companies At a Glance
- Tasks: Be the friendly face of our facilities team, managing reception and helpdesk tasks.
- Company: Join Pertemps, a dynamic company dedicated to providing excellent support services.
- Benefits: Enjoy a competitive pay rate and potential for permanent employment after a trial period.
- Why this job: Make a real difference in a supportive environment while gaining valuable experience.
- Qualifications: No specific qualifications required, just a professional attitude and willingness to learn.
- Other info: Flexible hours, Monday to Friday, with a focus on teamwork and patient care.
Overview
Pertemps are recruiting for a Receptionist / Facilities Assistant to join a busy Facilities team based in Smethwick. This is a key front-of-house and support role, providing an efficient reception and helpdesk service with a professional, friendly, and caring approach. The successful candidate will work closely with patients, colleagues, visitors, and the wider facilities team to ensure services run smoothly and support is provided where needed.
Responsibilities
- Reception & Helpdesk Support: Provide a welcoming front-of-house service. Book in patients during clinic times and update records using in-house systems. Arrange patient transport when required. Log helpdesk requests (via phone/email) and liaise with contractors or suppliers. Carry out general administrative duties, raise purchase orders, and support finance processes. Manage meeting room bookings, carry out daily checks, and ensure required equipment is in place. Escalate issues or complaints to the Facilities team when necessary. Monitor and replenish stock such as stationery and meeting room consumables. Open, distribute, and action incoming post.
- General Duties: Maintain confidentiality at all times. Report any accidents or incidents in line with company procedures. Attend mandatory and role-specific training as required. Participate in incident investigations where needed. Follow company policies including health & safety, equal opportunities, safeguarding, and no-smoking policies. Be flexible in supporting other duties to meet service needs.
Details
Hours: Monday to Friday 09:00-17:00
Pay Rate: £12.21 per hour
This is a temporary position with the opportunity to go permanent after a successful trial period.
This is a great opportunity for someone who enjoys variety in their work, has a professional and welcoming manner, and wants to contribute to a supportive facilities service that makes a difference to patients and staff every day.
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Receptionist / Facilities Assistant employer: Pertemps West Bromwich
Contact Detail:
Pertemps West Bromwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Facilities Assistant
✨Tip Number 1
Familiarise yourself with the specific systems and software used in reception and helpdesk roles. Knowing how to navigate these tools can give you a significant edge during the interview process.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled difficult situations or provided exceptional support in previous roles. This will show that you can maintain a professional and friendly approach under pressure.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailoring your responses to align with their ethos can help you stand out as a candidate who fits well within their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the team dynamics, which can be invaluable for your preparation and help you ask informed questions during the interview.
We think you need these skills to ace Receptionist / Facilities Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist / Facilities Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Professional CV: Create a CV that showcases your relevant experience, particularly in reception or administrative roles. Emphasise your customer service skills, ability to manage multiple tasks, and any experience with helpdesk systems or patient interaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent front-of-house service or managed administrative duties in previous positions.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps West Bromwich
✨Show Your Friendly Side
As a Receptionist / Facilities Assistant, you'll be the first point of contact for patients and visitors. Make sure to convey your friendly and professional attitude during the interview. Practice a warm greeting and maintain a positive tone throughout.
✨Demonstrate Organisational Skills
This role involves managing multiple tasks like booking appointments and handling helpdesk requests. Be prepared to discuss your organisational skills and provide examples of how you've successfully managed similar responsibilities in the past.
✨Familiarise Yourself with Relevant Systems
The job requires using in-house systems for updating records and logging requests. If possible, research common software used in reception roles and mention any relevant experience you have with similar systems during the interview.
✨Emphasise Confidentiality and Professionalism
Maintaining confidentiality is crucial in this position. Be ready to discuss how you handle sensitive information and demonstrate your understanding of the importance of professionalism in a healthcare environment.
