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- Tasks: Support the hire desk team and manage rental admin duties.
- Company: Join a dynamic team in Aldridge focused on customer service excellence.
- Benefits: Earn £12.26 per hour with a structured work schedule.
- Why this job: Enhance your communication skills while delivering top-notch customer service.
- Qualifications: Effective communication skills and previous office experience required.
- Other info: Opportunity to work in a supportive environment with potential for growth.
The predicted salary is between 12 - 16 £ per hour.
My client is looking to recruit a customer service administrator to join the existing team in Aldridge to support the hire desk team and oversee the rental admin duties.
The ideal individual would have effective communication skills and previous office experience.
Duties to include:
- Taking orders and inputting on to the system
- Receiving customer query calls including damages, returns and losses
- Providing clients with updates and information of their hires
- Sending quotations & working to targets and deadlines
- Communicating with in-house shop floor, ensuring order production is to timescale
- Delivering customer excellence
The successful candidate would have knowledge of Microsoft Office, particularly Excel.
Customer Service employer: Pertemps Walsall
Contact Detail:
Pertemps Walsall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us handle tricky questions during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or growth opportunities shows that we’re keen to engage and grow within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous office experience and effective communication skills. We want to see how your background aligns with the customer service role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Aldridge. Mention your familiarity with Microsoft Office, especially Excel, and how you can contribute to delivering customer excellence.
Show Off Your Customer Service Skills: In your application, give examples of how you've handled customer queries or challenges in the past. We love to see candidates who can demonstrate their ability to provide updates and information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pertemps Walsall
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you handle customer queries, manage complaints, and ensure satisfaction. Think of specific examples from your past experiences that showcase your skills.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its services. Understanding their products and the rental process will help you answer questions more effectively and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare to demonstrate your ability to convey information clearly. You might be asked to role-play a customer interaction, so practice articulating your thoughts confidently.
✨Excel at Excel
Given the emphasis on Microsoft Excel, make sure you're comfortable with basic functions and data entry. You could be asked about your experience with spreadsheets, so be prepared to discuss how you've used Excel in previous roles.
