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- Tasks: Support engineers and clients by managing call-outs and updating job information.
- Company: Join a leading fire sprinkler company with over 30 years of experience.
- Benefits: Enjoy a competitive salary, healthcare, pension, bonuses, and free parking.
- Why this job: Be part of a supportive team that values communication and organisation.
- Qualifications: Experience in an operational service office and strong IT skills required.
- Other info: Flexible working hours and a convenient location near public transport.
The predicted salary is between 20800 - 36400 £ per year.
I am currently representing a well-established specialist fire sprinkler company based in Bury. Established in 1992, they are looking for a Service Desk Administrator to join the team. The role will involve ensuring that the department delivers a seamless and comprehensive support function for Engineers, Clients, Suppliers and Directors.
Salary package:
- £20,000 - £26,000
- Mon to Fri 8am – 4pm or 9am – 5pm
- 22 days holiday + bank holidays
- Healthcare & Pension scheme
- Bonus scheme
- Free parking on site
- 15 minute walk from train station
Main Duties:
- Processing call-out information from clients in a timely manner
- Liaising with engineers/sub-contractors with regard to call-outs and sending out job information
- Accurate input of call-out/job information onto database system
- Update engineer/sub-contractor diary
- Updating clients via e-mail/phone
- Obtaining quotations/ordering/ensuring delivery to site of materials
- Raising/requesting purchase orders
- General administration duties to include: filing/post/typing
- Reasonable management requests
Person Specification:
- Be polite and well mannered.
- Possess excellent interpersonal and communication skills.
- Have the ability to multi-task.
- You must possess strong organisation skills, common sense, initiative and the ability to work independently and prioritise your work.
- To promote good relationships with all other company members.
- Establish and maintain excellent relations with contractors & suppliers.
- Establish and maintain excellent customer relationships at all times.
Experience:
- Possess experience in an operational service office.
IT Systems:
- IT literate: Office, Word, Excel, Good communication & organisational skills
Service Desk Administrator – Bury - £26,000 employer: Pertemps TM
Contact Detail:
Pertemps TM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator – Bury - £26,000
✨Tip Number 1
Familiarise yourself with the company’s background and values. Since this role is with a specialist fire sprinkler company, understanding their industry and how they operate will help you demonstrate your interest and fit during any conversations.
✨Tip Number 2
Brush up on your communication skills. As a Service Desk Administrator, you'll need to liaise with various stakeholders. Practising clear and concise communication can set you apart when discussing your experience in handling client interactions.
✨Tip Number 3
Showcase your organisational skills. Prepare examples of how you've successfully managed multiple tasks or projects in previous roles. This will highlight your ability to prioritise and handle the demands of the position effectively.
✨Tip Number 4
Network with current or former employees if possible. Engaging with people who have worked at the company can provide valuable insights into the work culture and expectations, which you can leverage during your discussions.
We think you need these skills to ace Service Desk Administrator – Bury - £26,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational service offices. Emphasise your communication skills and any previous roles that involved multitasking or customer relations.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to liaise with engineers and clients, and how your organisational skills will benefit the team.
Showcase IT Proficiency: Since the role requires IT literacy, include specific examples of your experience with Office, Word, and Excel. Mention any relevant software you have used in previous positions.
Highlight Interpersonal Skills: In your application, emphasise your interpersonal skills and ability to maintain good relationships with colleagues, contractors, and clients. Provide examples of how you've successfully managed these relationships in the past.
How to prepare for a job interview at Pertemps TM
✨Showcase Your Communication Skills
As a Service Desk Administrator, you'll need to demonstrate excellent interpersonal and communication skills. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will show that you can effectively liaise with clients, engineers, and suppliers.
✨Highlight Your Organisational Abilities
The role requires strong organisational skills and the ability to multi-task. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects simultaneously. This will help illustrate your capability to handle the demands of the position.
✨Demonstrate Your IT Proficiency
Since the job involves using various IT systems, be ready to discuss your experience with software like Office, Word, and Excel. You might even want to mention specific tasks you've accomplished using these tools, as this will reassure the employer of your technical competence.
✨Emphasise Your Customer Service Experience
Given the importance of maintaining excellent customer relationships, share any relevant experiences where you've provided outstanding service. Discuss how you resolved issues or improved client satisfaction, as this will align with the company's focus on delivering seamless support.
