Digital Collaboration Engineer L4 Apprentice in Reading

Kick‑start your IT journey as a Digital Collaboration Engineer Apprentice. You’ll support frontline tech services—AV, booking systems, kiosks, vending, and print—ensuring smooth operations for the UK’s largest water and wastewater provider.

What you’ll do:

• Troubleshoot and fix hardware/software issues and perform root‑cause analysis
• Set up and configure AV, booking tools, kiosks, vending devices, and print services
• Support meeting rooms, booking systems, kiosks, and print workflows
• Use monitoring tools to spot issues early and keep documentation up to date
• Work with service leads, product teams, and vendors to resolve requests.
• Contribute to service reviews and improvement initiatives.

Where you will work:

• Location: Clearwater Court, Reading, RG1 8DB office based not hybrid
• Hours: 36 hours a week across four working days plus one off-the-job training day
• Start date: Sept 2026

Training and qualification:

You’ll study with Firebrand Training Limited, one of the UK’s leading digital training providers. Your training includes a mix and blend of virtual learning and periodic residential block release at their dedicated training centre in Bedford. Accommodation will be provided.

Qualification: Level 4 Network Engineer Standard- This aligns with British Computer Society, The Chartered Institute for IT for Register of IT Technicians level 4

Duration: Permanent contract with a 27-month structured programme

What you should bring to the role:

• Drive with own vehicle and business use car insurance will be needed
• GCSE Maths and English (grade 9-4 / A-C)
• Min 48 UCAS points or relevant digital level 3 qualification
• Knowledge of hardware and software issues
• Ability to manage time well and stay organised
• Passionate about learning and aligned with Thames Water’s goals for the future

What’s in it for you?

• Excellent salary: £22,500 annum
• Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.