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- Tasks: Test water samples and ensure quality for homes and businesses.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, generous leave, pension scheme, and health perks.
- Why this job: Make a real difference in people's lives while protecting our water resources.
- Qualifications: Customer-facing experience, clean driving licence, and good organisational skills.
- Other info: Dynamic role with opportunities for learning and career growth.
This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. Each year, we run over 500,000 checks on water samples that we collect from our treatment centres, reservoirs, and a mix of customer homes, all to make sure your tap water is of the highest quality.
What you’ll be doing as a Customer Water Quality Officer:
- You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
- Your main job will be testing water samples in domestic homes and businesses.
- You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards.
- You might also assist with investigating supply issues or customer complaints now and again.
Base Location: Guildford, GU4 8BW. Travel required between Guildford and Marlow. Standard working hours are 7:30 am to 3:30 pm. The role includes participation in a standby rota, one in every five weeks, which involves working weekends. An additional payment will be provided for standby.
What you should bring to the role:
- We need someone who’s done a bit of driving and is confident in a medium size vehicle in busy areas with high volume of traffic.
- You will have customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses.
- You must have a clean manual driving licence.
- Good at planning your routes, are organised and happy to set up your day and work by yourself.
- It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
- Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.
What’s in it for you?
- Competitive starting salary of £28,830 per annum.
- Use of a company van for business purposes.
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Working at Thames Water:
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Why choose us?
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Customer Water Quality Officer employer: Pertemps Thames Water
Contact Detail:
Pertemps Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Water Quality Officer
✨Tip Number 1
Get to know Thames Water! Research the company’s values and mission. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit into their culture.
✨Tip Number 2
Practice your customer interaction skills. As a Customer Water Quality Officer, you'll be meeting lots of people. Role-play scenarios with friends or family to boost your confidence in handling different customer situations.
✨Tip Number 3
Be ready to talk about your driving experience! Since you'll be on the move a lot, share any relevant stories about your driving skills and how you manage your routes effectively. This will show you're prepared for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Thames Water family. Get your application in early to avoid missing out!
We think you need these skills to ace Customer Water Quality Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a good look at the job description. Make sure you understand what we're looking for in a Customer Water Quality Officer and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Customer-Facing Experience: Since this role involves meeting customers regularly, highlight any previous customer service experience you have. Share specific examples of how you've handled customer interactions, as this will show us you're ready to be the friendly face of Thames Water.
Be Organised and Detail-Oriented: This job requires good planning and attention to detail, especially when it comes to managing sampling records. In your application, mention any experiences where you've had to stay organised and follow detailed procedures. We love a candidate who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role and our company there!
How to prepare for a job interview at Pertemps Thames Water
✨Know Your Water Quality Basics
Brush up on the fundamentals of water quality and testing procedures. Familiarise yourself with common contaminants and the importance of maintaining high standards. This will show your enthusiasm for the role and your commitment to ensuring safe drinking water.
✨Demonstrate Customer Service Skills
Since this role involves interacting with customers, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to communicate clearly and empathetically, as this will be crucial when visiting homes and businesses.
✨Plan Your Route
As you'll be travelling between various sites, practice planning efficient routes. Mention any tools or apps you use for navigation. This will demonstrate your organisational skills and readiness to manage your time effectively while on the job.
✨Showcase Your Technical Skills
Be ready to discuss your computer literacy and attention to detail. You might be asked about how you would maintain sampling records or follow technical procedures. Bring examples of how you've used technology in previous roles to support your answers.
