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- Tasks: Manage transport operations, ensuring top-notch customer service and efficient driver communication.
- Company: Join a rapidly growing transport business with a vibrant team atmosphere.
- Benefits: Enjoy casual dress, health programmes, pension, sick pay, and store discounts.
- Why this job: Be the key contact for customers and drivers, making a real difference in service delivery.
- Qualifications: Strong customer service skills and a positive attitude are essential.
- Other info: Flexible shift patterns available, perfect for balancing work and study.
The predicted salary is between 28500 - 30000 £ per year.
Temp to perm opportunity with a 4 on/off day shift pattern. Health care, pension, and sick leave programs are included.
Our client is offering an excellent opportunity to join a buzzing late shift team, as part of a rapidly growing transport business. Customer service is ultimately at the heart of this role, and we prioritise an enthusiastic personality fit over industry experience.
Reporting to a Team Leader, you will be responsible for being the first point of contact for customers and drivers. The role requires a high level of flexibility and the ability to communicate orally as well as in writing, working off your own initiative and performing consistently and efficiently. Communication will be via telephone, email, and proactive alerts, working to achieve optimum customer satisfaction and service delivery at all times.
Our client has temporary and permanent opportunities available, ranging from continental shift patterns, PM shifts, and night shifts - we will be open-minded with all applications.
Duties of Transport Controller include:
- Maintaining a high level of customer service to clients and drivers.
- Responding appropriately and professionally to all customer requests.
- Allocating jobs to drivers and planning routes to achieve required response times to ensure customer satisfaction.
- Maintaining continuous contact with customers and drivers during the end-to-end process.
- Costing of jobs for customers and drivers.
- Being a professional and efficient point of contact for customers and drivers via inbound/outbound calls and email.
- Handling live customer complaints.
- Creating and managing awareness of real-time resource availability.
- Accurate pricing of jobs for drivers and customers as per pricing process.
Applicant Criteria:
- Strong work ethic giving full attention to detail and accuracy.
- Proven experience in a service delivery/remote resource management role.
- Able to solve problems with minimal supervision.
- Demonstrate a strong customer focus in a fast-paced environment.
- Excellent customer service skills with rapport-building abilities.
- Good basic administration/computer skills.
- Proven customer service experience.
- Generates enthusiasm and has a positive attitude to change.
- Cost-focused problem solver with a view on prioritising business goals.
- Must be able to commit to either a PM or night shift indefinitely.
Hours of work: 4 on, 4 off continental shift basis (this will include weekend working as and when it appears on your rota).
Pay: £13.64 per hour equating to roughly £28.5k per year.
Benefits: Casual dress, company pension, health & well-being programme, on-site parking, sick pay, store discount.
Transport Controller employer: Pertemps Tamworth
Contact Detail:
Pertemps Tamworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Controller
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how your personality fits right in. When you apply through our website, mention specific things you love about their approach to customer service.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers and drivers, being clear and friendly is key. Try role-playing with a friend to nail down your phone and email etiquette.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve handled customer complaints or tricky situations. This will help you stand out as someone who can keep calm under pressure.
✨Tip Number 4
Be flexible and open-minded! The role requires adaptability, so highlight your willingness to work different shifts. When applying through our site, let us know your availability and any shift preferences you have.
We think you need these skills to ace Transport Controller
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your personality shine through in your application! Highlight your enthusiasm for customer service and how you can bring a positive attitude to our buzzing team.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences that match the Transport Controller role. We love seeing how your background aligns with our needs!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at Pertemps Tamworth
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Transport Controller role. Familiarise yourself with the key responsibilities like customer service, route planning, and communication methods. This will help you demonstrate your enthusiasm and suitability for the position.
✨Show Off Your Customer Service Skills
Since customer service is at the heart of this role, be prepared to share specific examples of how you've excelled in similar situations. Think about times when you resolved complaints or built rapport with clients, as these stories will highlight your strong customer focus.
✨Demonstrate Flexibility and Initiative
The job requires a high level of flexibility, so be ready to discuss how you've adapted to changing circumstances in previous roles. Share instances where you took the initiative to solve problems or improve processes, showing that you're proactive and can work independently.
✨Practice Effective Communication
As a Transport Controller, you'll need to communicate clearly and efficiently. Practice articulating your thoughts and responses, both verbally and in writing. Consider doing mock interviews with a friend to refine your communication skills, ensuring you come across as professional and approachable.
