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- Tasks: Join our night team to manage customer interactions and driver allocations.
- Company: Be part of a fast-growing, reliable service in Tamworth.
- Benefits: Enjoy a flexible 4 on 4 off schedule with 12-hour shifts.
- Why this job: Great opportunity to develop skills in a dynamic, supportive environment.
- Qualifications: Strong work ethic, problem-solving skills, and admin experience preferred.
- Other info: Ideal for those with contact center or scheduling experience.
The predicted salary is between 24000 - 36000 £ per year.
NIGHT TEAM MEMBER – 4 on 4 off – 12 Hour Shifts ( 7pm – 7am ) or ( 9pm – 9am ) Become part of a successful operation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service. Reporting to your Manager you will be responsible for being the first point of contact for customers and driver. This role requires a high level of flexibility & the ability to communicate both verbally and written. Duties to include but not limited to : -* Provide a high standard of customer service to all customers * Respond appropriately to both customers and drivers * Allocate jobs to drivers & planning to achieve the required response times * Handling of live customer complaints * Full awareness of real-time resource availability * Pricing of jobs for drivers & customers as per pricing process* Maximise opportunities to prevent occurrence’s of loss-making jobs. What we need from you to be successful :-* Strong Work ethic giving full attention to detail & accuracy * Able to solve complaints and issues * Able to work alone and unsupervised at times* Experience within a high pressured environment is advantageous * Strong admin skills & willingness to be flexible. If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you Apply Now for a positive career move…
Scheduler Nights employer: Pertemps Tamworth
Contact Detail:
Pertemps Tamworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler Nights
✨Tip Number 1
Familiarize yourself with the specific challenges of night shifts. Highlight your ability to adapt to a nocturnal schedule and how you manage your time effectively during these hours.
✨Tip Number 2
Emphasize your customer service skills. Prepare examples of how you've successfully handled complaints or difficult situations in previous roles, especially in high-pressure environments.
✨Tip Number 3
Showcase your organizational skills. Be ready to discuss how you prioritize tasks and allocate resources efficiently, particularly in a scheduling or planning context.
✨Tip Number 4
If you have experience in transport or logistics, make sure to mention it. Discuss any relevant software or tools you’ve used that could be beneficial for this role.
We think you need these skills to ace Scheduler Nights
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Scheduler Nights position. Highlight the key responsibilities and required skills, such as customer service, communication, and problem-solving abilities.
Tailor Your CV: Customize your CV to reflect your experience in contact centers, planning, scheduling, or transport offices. Emphasize your strong work ethic, attention to detail, and ability to handle high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your relevant experience and explains why you are a great fit for the role. Mention specific examples of how you've successfully managed customer complaints or allocated jobs in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps Tamworth
✨Show Your Customer Service Skills
Since this role involves being the first point of contact for customers, be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved complaints or provided exceptional service.
✨Demonstrate Flexibility and Adaptability
The job requires a high level of flexibility. Be ready to share examples of how you've adapted to changing circumstances in past roles, especially in high-pressure environments.
✨Highlight Your Organizational Skills
As a Scheduler, you'll need strong admin skills. Discuss your experience with planning and scheduling tasks, and how you ensure accuracy and attention to detail in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to allocate jobs to drivers or handle live customer complaints, and think through how you would approach these situations.
