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- Tasks: Engage with customers, log bookings, and maximise sales opportunities daily.
- Company: Join Pertemps Reading, a leading name in customer service solutions.
- Benefits: Earn £14.55/hour, enjoy generous holidays, and access performance bonuses.
- Why this job: Be part of a dynamic team, receive top-notch training, and work for a globally recognised brand.
- Qualifications: Clear criminal record, customer service experience preferred, and familiarity with MS Excel and Word.
- Other info: Flexible working hours with overtime pay and time off for weekend shifts.
Pertemps Reading are looking for Frontline Customer Service Representatives to join their team based in Reading.
INTERVIEW: Week Commencing 31st March (via Teams)
START DATE: Tuesday 22nd April (Subject to passing DBS Check)
The Frontline customer service Representatives department is responsible for handling the vast majority of contacts between internal departments and customers on a daily basis. This is a key role with the ultimate aim of logging customers bookings, maximising booking conversions and increasing sales of value added services including tracking to customers shipments.
Customer satisfaction and maximising sales are the main focus points of the success criteria for this role.
Frontline customer service Representatives are responsible for:
- Build rapport with the customer and establish the customers' needs
- Deliver a consistent call/contact flow
- Give the customer confidence in the information provided
- Maximise upselling opportunities whilst ensuring the customer has an informed choice
- Remain positive and enthusiastic throughout any customer contact
- Consistently provide a high level in quality of service
- Maintain customer loyalty
All of the above, accompanied by first class training provided by the company will make this role not only rewarding but also simple.
Successful Frontline customer service Representatives will require the following:
- Complete a full 5 year address and employment check
- Have a clear criminal record (this will be done prior to any employment offer)
- Experience of working with MS Excel and Word will be advantageous
- Any customer service related background is desired
- Any sales background will certainly be an advantage
The benefits:
- £14.55 per hour as a competitive salary offered
- Time in Lieu available for any weekend work completed
- Performance based bonus scheme
- Generous holiday entitlement increasing per year of service (if permanent contract offered)
- Company Pension scheme with excellent company contributions (if permanent contract offered)
- Large on-site parking facilities for all manner of license holders and vehicle types
- Last but not least - working for one of the most recognised and visible brands in the world!
Working hours for this role are between 08:00 and 20:00 Monday to Friday, with successful candidates being prepared to work every other Saturday on average. Overtime pay rates are available and are a fantastic incentive for anyone willing to that extra bit for the company and themselves.
Interested in this Frontline customer service Representative role? Please apply now.
Customer Service Representative employer: Pertemps Swindon
Contact Detail:
Pertemps Swindon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what they offer will help you build rapport with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or upselling opportunities, as these are key aspects of the role.
✨Tip Number 3
Brush up on your MS Excel and Word skills. Being comfortable with these tools can give you an edge, especially if you're asked to demonstrate your proficiency during the interview.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you understand more about the company culture and expectations.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight how your skills and experiences align with the role of a Customer Service Representative.
Tailor Your CV: Customise your CV to emphasise relevant customer service and sales experience. Use specific examples that demonstrate your ability to build rapport, handle customer inquiries, and maximise sales opportunities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of customer satisfaction and how you can contribute to maximising booking conversions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Pertemps Swindon
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Focus
Since the role is all about customer service, be prepared to discuss your previous experiences in handling customer interactions. Share specific examples where you successfully resolved issues or enhanced customer satisfaction.
✨Showcase Your Sales Skills
Highlight any experience you have with upselling or cross-selling. Be ready to explain how you can maximise booking conversions and promote value-added services, as this is a key aspect of the role.
✨Practice Common Interview Questions
Prepare for typical customer service interview questions, such as how you handle difficult customers or how you prioritise tasks. Practising your responses will help you feel more confident during the interview.
