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- Tasks: Provide frontline support via phone, email, and live chat for clients.
- Company: Join a leading Health Services Provider with a focus on quality care.
- Benefits: Fully remote role with competitive salary and all IT equipment provided.
- Why this job: Make a real difference in patients' lives while working from home.
- Qualifications: 3 years in customer service, strong communication skills, and IT proficiency.
- Other info: Enjoy a supportive team environment with opportunities for growth.
The predicted salary is between 24000 - 28000 £ per year.
Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems.
This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.
Responsibilities as a Customer Support Agent:
- Provide frontline support via telephone, email, and live chat
- Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods
- Book appointments and coordinate plans in line with operational requirements
- Maintain accurate and timely records across internal systems (e.g., Salesforce)
- Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions
- Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery
- Provide clear, accurate service information to customers in a friendly, courteous manner
- When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns
Requirements:
- At least 3 years’ experience in a customer-facing or support role
- Experience of using databases and a proficient IT user
- Outstanding verbal and written communication skills
- Experience working in a fast-paced, customer handling environment
- Clear understanding of confidentiality and handling sensitive information
- Self-sufficient and a problem solver
- Happy to undertake a DBS check
The Role:
- Fully remote, home based (all IT equipment will be provided)
- Monday – Friday, 9am – 5pm with 1 hour for lunch
- Salary of £24,000 - £28,000 depending on experience
If you are interested in this Customer Support Agent role, please apply with an up-to-date CV.
Customer Service Advisor 001 in Northam employer: Pertemps Southampton
Contact Detail:
Pertemps Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor 001 in Northam
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries via phone, email, and live chat, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor 001 in Northam
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service roles. Use keywords from the job description to show that you understand what we're looking for. This helps us see how you fit into the Customer Support Agent role.
Showcase Your Communication Skills: Since outstanding verbal and written communication skills are a must, consider including examples of how you've effectively communicated with customers in the past. This could be through handling enquiries or resolving issues.
Highlight Relevant Experience: Don’t forget to mention your experience with databases and IT systems like Salesforce. We want to know how you've used these tools in previous roles, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pertemps Southampton
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Agent inside out. Familiarise yourself with common customer service scenarios and how to handle them, especially in a health services context. This will help you answer questions confidently and show that you're ready for the job.
✨Show Empathy
Since this role involves handling sensitive enquiries, practice demonstrating empathy during your responses. Think of examples from your past experience where you successfully managed difficult situations with care and professionalism. This will highlight your ability to connect with customers and provide high-quality support.
✨Brush Up on Tech Skills
As you'll be using systems like Salesforce, it’s a good idea to brush up on your IT skills before the interview. If you have experience with similar databases, be prepared to discuss how you used them effectively. If not, consider doing a quick online tutorial to get familiar with the basics.
✨Prepare Questions
Interviews are a two-way street, so prepare some thoughtful questions about the company and the role. Ask about their approach to customer care or how they handle high-demand periods. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
