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- Tasks: Manage customer returns and provide top-notch service in a supportive team.
- Company: Join a friendly team at our Chapeltown Distribution Centre.
- Benefits: Earn £12.50 per hour with potential for permanent position after 12 weeks.
- Why this job: Kickstart your career in customer service and gain valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity to learn and grow within a dynamic distribution environment.
The predicted salary is between 12 - 16 £ per hour.
Location: Chapeltown Distribution Centre
Hours: Monday to Friday, 09:00 – 17:00
Pay: £12.50 per hour
Contract: 12-week probation period, with the probability of a permanent position
We have an exciting opportunity becoming available in the New Year for a Customer Services Administrator to join our small, supportive team at our Chapeltown Distribution Centre. This role will primarily focus on customer returns and customer service administration for both human and veterinary products. As part of a small team, the successful candidate will also receive training in other areas over time to ensure full team cover during annual leave, once they are confident in their core responsibilities.
Key Responsibilities:
- Coordinate and administer customer returns to the Chapeltown Distribution Centre in a timely and compliant manner
- Work closely with Procurement to ensure Chapeltown requirements are met
- Maintain customer service KPIs and trackers
- Respond to customer claims within agreed timescales
- Act as the first point of contact for customer service-related queries via phone and email
- Provide delivery information and documentation, including Proof of Deliveries (PODs), when requested
- Record and raise Quality Events where necessary (process deviations)
- Escalate complex or urgent customer queries to the Line Manager when required
- Assist with the implementation of relevant projects when necessary
- Carry out any other reasonable duties as assigned
Health, Safety & Compliance:
- Demonstrate knowledge of Good Distribution Practice (GDP)
- Take responsibility for personal health and safety and ensure the work area is safe and compliant
- Report any health and safety concerns to the Line Manager
About You:
- Strong customer service and administrative skills
- Confident communicator, both written and verbal
- Well-organised with good attention to detail
- Able to work effectively as part of a small team
- Willing to learn and support other functions when required
If you are a proactive and reliable individual looking to develop your career in customer services within a distribution environment, we would love to hear from you.
Customer Service Admin employer: Pertemps Sheffield
Contact Detail:
Pertemps Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, be ready to demonstrate your ability to handle queries confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your interest in the role and the team dynamics. This will help you stand out as someone who’s genuinely keen to contribute.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you on their radar and shows you’re serious about joining our team.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administrative skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about joining our team at the Chapeltown Distribution Centre and how you can contribute to our success.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling customer queries!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Pertemps Sheffield
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer returns and administration. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples of how you've handled customer queries in the past. Think of situations where you went above and beyond to resolve an issue or improve a customer's experience.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Demonstrate Your Team Spirit
As part of a small team, being a good team player is crucial. Be ready to discuss how you’ve collaborated with others in previous roles. Highlight your willingness to learn and support your colleagues, especially in a distribution environment.
