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- Tasks: Support vulnerable customers with empathy and guidance through calls.
- Company: Join a leading financial services company focused on customer care.
- Benefits: Enjoy hybrid working, 28 days holiday, and health perks.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: No specific qualifications required; just a caring attitude and willingness to learn.
- Other info: Background checks will be conducted for all successful candidates.
The predicted salary is between 20000 - 30000 £ per year.
Pertemps are currently working with a Financial Services based company who are looking to expand their team. Working within the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support. This is a very well-suited role for those with a caring and empathetic nature. This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career.
Salary: £25,000 pa
Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5 hours per week (Monday-Friday Shift Pattern 8-4 or 9-5)
28 days holidays (increasing to 31 days after 5 years)
Pension (5% employee and minimum 4% employer contributions)
Life Assurance (3 x annual salary)
Free medical, dental and optical healthcare cash plan
As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site.
Additional Benefits:
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.
Vulnerable Customer Care Agent employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customer Care Agent
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable customers. Understanding their challenges and how to provide empathetic support will set you apart during interviews.
✨Tip Number 2
Highlight any relevant experience in care or customer service roles. Be ready to share examples of how you've successfully supported individuals in need, as this will resonate well with the hiring team.
✨Tip Number 3
Research the company’s values and mission, especially regarding their approach to vulnerable customers. Demonstrating alignment with their ethos can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
We think you need these skills to ace Vulnerable Customer Care Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Vulnerable Customer Care Agent. Highlight your relevant experience in care or customer service roles.
Tailor Your CV: Customise your CV to reflect your caring and empathetic nature. Include specific examples of how you've supported vulnerable individuals in previous roles, showcasing your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for helping others and your desire to work in a supportive environment. Mention why you are interested in this role and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Pertemps Scotland
✨Show Your Empathy
As a Vulnerable Customer Care Agent, demonstrating empathy is crucial. Prepare examples from your past experiences where you've successfully supported someone in need, whether in a care or nursery environment, to showcase your caring nature.
✨Understand the Role
Familiarise yourself with the responsibilities of the role and the company’s values. Research how they support vulnerable customers and be ready to discuss how you can contribute to their mission during the interview.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding the questions being asked. Respond thoughtfully to show that you value communication, which is key in customer care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of potential scenarios you might face and how you would approach them, highlighting your ability to remain calm and supportive.
