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For Companies At a Glance
- Tasks: Manage customer calls and resolve queries while building strong relationships.
- Company: Join a global financial services organisation with a supportive culture.
- Benefits: Earn £25,000 pa plus bonuses, hybrid working, and 28 days holiday.
- Why this job: Kickstart your career in a dynamic team focused on growth and development.
- Qualifications: Confident communicator with strong customer service skills.
- Other info: Great opportunity for career progression in Ayrshire.
The predicted salary is between 25000 - 35000 £ per year.
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company.
You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome-focused and confident individual then I want to hear from you!
This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Overview of some benefits:
- Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Responsibilities:
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience:
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
Customer Solutions Agent in Muirhead employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Agent in Muirhead
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some insights about their recent projects or initiatives to impress them.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Customer Solutions Agent in Muirhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant achievements to show us you're the right fit for the Customer Solutions Agent role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your previous experiences have prepared you for it. Be confident and let your personality shine through – we want to see the real you!
Showcase Your Communication Skills: Since this role involves managing calls and building relationships, make sure your written application demonstrates your communication skills. Keep it clear, concise, and engaging – just like you would when speaking to a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Pertemps Scotland
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times you've resolved issues or built strong relationships with customers. This will show that you understand the role and can bring valuable skills to the team.
✨Familiarise Yourself with the Company
Do a bit of research on the global financial services organisation. Understand their values, mission, and any recent news. This will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Practice Your Phone Skills
Since the role involves navigating various systems and speaking on the phone, practice answering common customer queries out loud. You could even role-play with a friend to get comfortable with the format and improve your confidence.
✨Prepare for KPI Discussions
Be ready to discuss how you've met KPIs in previous roles. Think of specific metrics you've achieved and how you did it. This will show that you're outcome-focused and understand the importance of performance in a customer solutions role.
