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- Tasks: Manage calls, resolve customer queries, and build strong relationships.
- Company: Dynamic recruitment agency in Scotland with a busy team.
- Benefits: £25k salary, up to £500 bonus, pension, and healthcare plans.
- Why this job: Join a vibrant team and make a difference in customer service.
- Qualifications: Confident, driven individuals with customer service experience and computer skills.
- Other info: Hybrid role offering flexibility and growth opportunities.
The predicted salary is between 24000 - 26000 £ per year.
A recruitment agency in Scotland is seeking Customer Solutions Agents to join their busy team. The role involves managing calls, resolving customer queries, and building relationships while adhering to KPIs.
Applicants should be confident, driven individuals with a solid background in customer service and strong computer skills. This hybrid position offers a salary of £25,000 plus a monthly bonus, along with benefits such as pension and healthcare plans.
Hybrid Customer Solutions Agent – £25k + Up to £500 Bonus in Kilmarnock employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Solutions Agent – £25k + Up to £500 Bonus in Kilmarnock
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves managing calls and resolving queries, it’s crucial to sound confident and articulate. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Customer Solutions Agent – £25k + Up to £500 Bonus in Kilmarnock
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and built relationships in the past, so share specific examples that showcase your skills!
Be Confident and Driven: We’re looking for confident individuals who are driven to succeed. In your application, let us know what motivates you and how you’ve gone above and beyond in previous roles. This will help us see your potential!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention the KPIs and how you’ve met or exceeded them in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Pertemps Scotland
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve customer queries effectively.
✨Show Off Your Tech Skills
Since strong computer skills are a must, make sure you’re familiar with common customer service software. If you’ve used any specific tools or platforms, be prepared to talk about your experience with them during the interview.
✨Demonstrate Your Confidence
Confidence is key! Practice answering common interview questions out loud. This will help you articulate your thoughts clearly and show that you’re driven and ready to take on challenges.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Being able to align your answers with their mission will show that you’re not just looking for any job, but that you genuinely want to be part of their team.
