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For Companies At a Glance
- Tasks: Manage customer queries and build relationships through calls.
- Company: Dynamic recruitment agency in Kilmarnock with a focus on customer service.
- Benefits: £25,000 salary, monthly bonus, hybrid working, and additional benefits.
- Why this job: Join a supportive team and enhance your customer service skills while enjoying flexibility.
- Qualifications: Strong customer service experience and good computer skills.
- Other info: Opportunity for career growth in a vibrant work environment.
The predicted salary is between 24000 - 26000 £ per year.
A customer service recruitment agency in Kilmarnock is seeking a Customer Service Agent. The role offers hybrid working, with 3 days in the office and 2 from home. You will manage customer queries through inbound and outbound calls, build relationships, and ensure adherence to KPIs.
Strong customer service experience and computer skills are essential. The position offers a salary of £25,000 plus a monthly bonus and is subject to credit and disclosure checks.
Hybrid Customer Service Agent with Monthly Bonus & Benefits in Kilmarnock employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Agent with Monthly Bonus & Benefits in Kilmarnock
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Prepare some questions for your interviewer. This shows that you’re engaged and serious about the role. Ask about the team dynamics or what a typical day looks like for a Customer Service Agent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Customer Service Agent with Monthly Bonus & Benefits in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled customer queries in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Customer Service Agent role. We love seeing personality, so let your enthusiasm for the position come through.
Show Off Your Tech Skills: Since strong computer skills are essential, mention any software or tools you’re familiar with. If you’ve used CRM systems or other customer service platforms, make sure to include that info – it’ll give us confidence in your abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the details about the position!
How to prepare for a job interview at Pertemps Scotland
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve their issues. This shows that you understand the core of the role.
✨Familiarise Yourself with Hybrid Working
Since this role involves hybrid working, think about how you manage your time and productivity both in the office and at home. Prepare examples of how you've successfully balanced remote work with in-person responsibilities in previous roles.
✨Demonstrate Your Tech Savvy
As strong computer skills are essential, be prepared to talk about the software and tools you’ve used in past positions. If you have experience with CRM systems or call management software, highlight that to show you're ready to hit the ground running.
✨Prepare for KPI Discussions
Understand what KPIs might be relevant for a Customer Service Agent. Think of specific examples where you met or exceeded targets in previous jobs. This will help you demonstrate your ability to contribute to the company's success right from the start.
