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- Tasks: Manage customer queries through calls and build strong relationships.
- Company: Global financial services organisation with a supportive culture.
- Benefits: £25,000 salary, monthly bonuses, hybrid work, and 28+ days holiday.
- Why this job: Join a dynamic team and grow your career in customer service.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Opportunities for career progression and skill development.
The predicted salary is between 20000 - 30000 £ per year.
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus
Start dates in 2026, interviews happening now!
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone.
This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then we want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Overview of some benefits:- Salary: £25,000 pa and opportunity to earn up to £500 bonus per month
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch.
Customer Service Assistant in Kilmarnock employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Kilmarnock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the global financial services organisation. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when navigating calls and resolving queries during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous customer service experience and how it relates to the role. Highlight any achievements, especially those related to KPIs, as this will demonstrate your ability to meet targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for driven individuals like you to join our supportive team in Kilmarnock!
We think you need these skills to ace Customer Service Assistant in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Assistant role. Highlight your relevant experience in customer service, retail, or hospitality, and don’t forget to mention any specific skills that match the job description!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for the team. Mention your confidence in navigating systems and your passion for helping customers.
Showcase Your Achievements: When filling out your application, don’t just list your duties from previous jobs. Instead, focus on your achievements and how you met or exceeded KPIs. Numbers speak volumes, so if you can quantify your success, do it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you in touch with our team quickly. We can’t wait to hear from you!
How to prepare for a job interview at Pertemps Scotland
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Common Customer Service Scenarios
Since this role involves managing customer queries, prepare for situational questions. Think about how you would handle difficult customers or resolve complaints. Practising these scenarios can help you articulate your thought process during the interview.
✨Showcase Your Tech Skills
As the job requires navigating various systems, be ready to discuss your computer skills. Mention any relevant software you've used in previous roles and be prepared to demonstrate your ability to learn new systems quickly.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and career progression. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
