Head of Customer & Product Sales in Glasgow

Head of Customer & Product Sales

Glasgow based (Hybrid work pattern with minimum 3 days office based)

£60,000 to £70,000

Permanent, Full-Time

Pertemps are proud to be supporting an iconic Scottish organisation as they seek an exceptional Head of Customer & Product Sales to join their senior leadership team. This is a standout opportunity for a visionary leader who thrives on shaping customer experiences, driving commercial performance, and inspiring highly engaged teams.

If you’re a strategic thinker with a passion for delivering world-class customer journeys, building strong partnerships, and enhancing revenue across multiple channels, this role offers a rare and exciting platform to make a real impact. This is a newly created role and offers the successful incumbent an opportunity to shape the position in their vision.

The Opportunity

This is far more than a leadership position, it’s a chance to influence culture, champion innovation, and contribute to a customer-first mindset across an entire organisation. You’ll lead passionate teams spanning customer service, commercial sales, contact centres, and customer relations, all while spearheading improvements in CRM-driven customer interactions and digital engagement.

You’ll also play a critical role in shaping a modern, data-enabled approach to customer experience, balancing automation with authentic human connection.

Key Responsibilities

As Head of Customer & Product Sales, you will:

• Develop and deliver forward-thinking strategies that elevate customer experience and commercial performance, guided by CRM-driven insights.
• Lead, mentor, and inspire multi-disciplinary customer-facing teams to achieve exceptional service standards and commercial targets.
• Influence executive decision making by providing strategic recommendations backed by robust data and analytics.
• Drive a culture of customer-first thinking, leveraging CRM tools, and exploring emerging technologies like AI, to personalise engagement.
• Provide leadership across contact centres, social media, digital support, and customer relations.
• Monitor and improve key customer metrics (NPS, CSAT), using insight to drive continuous improvement.
• Oversee product performance across B2B, B2C, corporate, trade, and digital channels, supported by the Product Sales Manager.
• Manage key commercial partnerships, corporate accounts, and distribution platforms.
• Support ancillary revenue strategy, pricing, and campaign management in collaboration with commercial teams.
• Champion the effective use and ongoing development of internal CRM systems, HubSpot experience is a strong advantage.
• Lead on escalations, complaint resolution, and PR-sensitive cases with professionalism and care.
• Proactively challenge and improve processes, encouraging collaborative working with operations teams to enhance the overall customer journey.
• Ensure compliance, brand alignment, and quality across all customer interactions.

Skills & Experience Required

We’re looking for someone with:

• Senior leadership experience within a business to consumer, customer-centric, commercially driven sector.
• Strong commercial acumen and a track record of delivering measurable revenue growth.
• Deep understanding of customer journey design, customer support operations, and CRM integration.
• Experience with CRM platforms – HubSpot experience is a significant advantage.
• Knowledge of GDS platforms, distribution channels, and digital product environments.
• A passion for continuous improvement, innovation, and future-fit tools including AI, automation, and advanced analytics.
• Exceptional communication, stakeholder management, and relationship-building skills.
• A resilient, collaborative mindset with the confidence to lead strategic change.
• An authentic leadership style with the ability to coach, develop and engage direct reports across teams.

Who You Are

You’re a people-focused leader who balances strategy with empathy. Someone who brings energy, curiosity, and credibility while fostering a supportive, high-performing culture. You enjoy exploring new technologies, embrace innovation, and bring a forward-thinking approach to engagement, sales, and service design.

This is an opportunity to:

• Shape the customer and product strategy for a hugely respected brand in a dynamic, fast-moving sector.
• Lead talented teams who care deeply about delivering excellent service.
• Play a senior role with genuine influence and visibility.
• Drive impactful change that enhances customer loyalty, revenue growth, and brand reputation.

Apply Now

If you’re ready to bring your leadership, commercial insight, and customer centric mindset to a high impact role, we’d love to hear from you.

Please submit your CV or contact Pertemps for a confidential discussion.

Pertemps are retained recruitment partners for this role. All third party, direct or agency submissions will be sent to Pertemps for inclusion in the interview process.