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- Tasks: Welcome customers and manage the front desk at a busy Taxi Examination Centre.
- Company: Join a public sector client dedicated to excellent customer service.
- Benefits: Earn £14.02 per hour with a Monday to Friday schedule.
- Why this job: Perfect for those who thrive in fast-paced environments and enjoy helping others.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Immediate start available; great opportunity to develop your admin skills.
Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisor on a temporary basis.
Location: Edinburgh West
Duration: Temporary, ongoing
Hours: Monday to Friday, 36 hours per week
Pay rate: £14.02 per hour
Start date: Immediate
About the Role
We are looking for a reliable and approachable Customer Service Assistant to join our team at a busy Taxi Examination Centre in the West of Edinburgh. This front-facing role is ideal for someone who thrives in a fast-paced environment, enjoys working with the public, and is confident handling a variety of administrative tasks.
Key Responsibilities
- Welcoming customers and managing the front desk area
- Handing out paperwork for taxi inspections and MOT tests
- Applying licences and permits to vehicles
- Checking customer ID and scanning required documentation
- Carrying out basic admin duties, including scanning and filing
- Answering general enquiries regarding MOTs, taxi tests, and licensing (Note: you will not be permitted to assist with test questions)
- Providing clear communication and assistance to customers, including those who may not have English as their first language
- Managing queue systems and helping maintain calm in a small, sometimes busy office space
- De-escalating conflicts with patience and professionalism when necessary
What We're Looking For:
- Excellent communication and interpersonal skills
- A calm, friendly, and professional manner – especially under pressure
- Strong attention to detail and organisational skills
- Previous experience in a customer service or administrative role is desirable
- Comfortable using office equipment (scanner, printer, basic computer systems)
Additional Info:
Due to the nature of this role, the ability to remain impartial and avoid providing assistance with test content is essential. You’ll be the first point of contact for many of our customers, so a welcoming, respectful approach is key.
To apply, please send your CV and a short covering note outlining your interest in the role.
Reception Administrator in Edinburgh employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator in Edinburgh
✨Tip Number 1
Make sure you research the company and the role before your interview. Knowing what they do and how you can contribute will help you stand out. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Reception Administrator in Edinburgh
Some tips for your application 🫡
Craft a Friendly Covering Note: When writing your covering note, keep it friendly and professional. Let us know why you're interested in the role and how your skills match what we're looking for. A personal touch goes a long way!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or admin roles. We want to see how your past work prepares you for this busy front-facing position.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, emphasise your communication skills in both your CV and covering note. We love candidates who can convey information clearly and helpfully!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pertemps Scotland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with tasks like managing the front desk, handling paperwork for taxi inspections, and answering customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively interacted with customers in the past. Think about situations where you had to de-escalate conflicts or assist someone who didn't speak English well. This will show that you're ready to handle the challenges of the job.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy environment. Bring up instances where you've successfully managed multiple tasks or maintained order in a hectic situation. You could even mention how you keep track of paperwork or manage queues, as these are crucial for the role.
✨Stay Calm Under Pressure
The ability to remain calm and professional is essential, especially when things get busy. Prepare to discuss how you've handled stressful situations in previous roles. This will reassure the interviewer that you can maintain composure and provide excellent service, even during peak times.
