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- Tasks: Provide emergency support and reassurance to vulnerable individuals in their homes.
- Company: Join a public sector client dedicated to community care in Edinburgh.
- Benefits: Competitive pay rates, flexible shifts, and the chance to make a real difference.
- Why this job: Be a frontline hero, helping people stay safe and independent.
- Qualifications: Experience in health or social care, with strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 28 - 36 £ per hour.
Pertemps are delighted to be working with our public sector client to recruit a Monitoring and Response Officer on a temporary basis.
Location: Edinburgh
Hours: Full‐time, rota‐based 24 / 7 service (average 36 hours per week, including early, back and night shifts)
Pay Rate: Standard rate £14.02 per hour; Unsociable hour rate up to £22.51 per hour
Duration: Temporary 6‐months
Start Date: Immediate
A full clean UK drivers' licence is required for this role. This role requires a PVG Certificate (£59 for a new application or £18 to update an existing certificate).
This is a frontline role within a 24 / 7 Assistive Technology Enabled Care service, delivering emergency telecare monitoring and response support to elderly and vulnerable people across Edinburgh. You will play a vital role in helping service users remain safe, independent and supported in their own homes and communities.
Key Responsibilities:
- Handling incoming alarm and telephone calls within a busy monitoring hub
- Carrying out emergency call handling, triage and prioritisation in line with guidelines
- Providing telephone‐based reassurance, advice and support to service users
- Attending service users in person to respond to falls, mobility incidents and emergencies
- Carrying out dynamic risk assessments on all response visits
- Assisting service users safely following falls, using approved techniques and equipment
- Liaising closely with emergency services, health professionals and partner organisations
- Installing, repairing and maintaining assistive technology and telecare equipment
- Promoting prevention, wellbeing and signposting to appropriate support services
- Accurately recording actions and outcomes using internal IT systems
- Handling sensitive and life‐critical information confidentially and professionally
What We're Looking For:
- Essential:
- Experience working in health, social care or a similar frontline support environment
- First Aid or Moving and Handling certification
- Confidence communicating with vulnerable people by phone and face to face
- Ability to remain calm and make sound decisions in emergency or high‐pressure situations
- Good IT skills and experience updating systems and records
- Strong understanding of health and safety principles
- Flexibility to work a 24 / 7 rota including nights and weekends
- Empathetic, resilient and team‐focused approach
- Call handling or contact centre work
- Telecare or assistive technology knowledge
Apply today if you’re looking for a rewarding, hands‐on role where you can genuinely make a difference to people’s lives.
Monitoring And Response Officer in Edinburgh employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring And Response Officer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your experience aligns with the responsibilities of a Monitoring and Response Officer, and be ready to share specific examples.
✨Tip Number 3
Show your passion for helping others! In your conversations and interviews, highlight your commitment to supporting vulnerable individuals and your understanding of the importance of the role in the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Monitoring And Response Officer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in health, social care, or similar frontline support roles. We want to see how your skills align with the responsibilities of a Monitoring and Response Officer.
Showcase Your Communication Skills: Since you'll be dealing with vulnerable people, it's crucial to demonstrate your ability to communicate effectively. Use examples from past experiences where you’ve provided reassurance or support, whether over the phone or face-to-face.
Highlight Your Flexibility: This role requires working a 24/7 rota, so let us know about your availability and willingness to work nights and weekends. Mention any previous experience in similar shift patterns to show you're up for the challenge!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at Pertemps Scotland
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Monitoring and Response Officer. Familiarise yourself with emergency call handling, triage processes, and the importance of providing reassurance to vulnerable individuals. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in health, social care, or any frontline support roles. Prepare specific examples that highlight your ability to remain calm under pressure, handle sensitive information, and communicate effectively with service users. This will show the interviewer that you have the skills needed for this challenging position.
✨Demonstrate Empathy and Resilience
In this role, you'll be working with vulnerable people, so it's crucial to convey your empathetic nature. Think of scenarios where you've had to support someone in distress and how you handled it. Sharing these experiences will illustrate your suitability for the role and your commitment to making a difference in people's lives.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and the types of challenges you might face. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
