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For Companies At a Glance
- Tasks: Manage customer queries and build strong relationships through effective communication.
- Company: Join a global financial services organisation with a supportive culture.
- Benefits: Earn £25,000 plus bonuses, enjoy hybrid working, and receive excellent healthcare benefits.
- Why this job: Kickstart your career in a dynamic team focused on growth and development.
- Qualifications: Customer service experience and a willingness to learn new skills.
- Other info: Flexible shifts and opportunities for career progression await you!
The predicted salary is between 20000 - 30000 £ per year.
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus
Start dates in 2026, interviews happening now!
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone.
This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then we want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Overview of some benefits:
- Salary: £25,000 pa and opportunity to earn up to £500 bonus per month
- Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Responsibilities:
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience:
- Driven and confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday shifts.
- Strong computer skills.
You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our team will be in touch.
Customer Service Advisor in Dreghorn employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Dreghorn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences in customer service, retail, or hospitality can relate to the role of a Customer Service Advisor.
✨Tip Number 3
Show off your skills! During the interview, don’t just talk about your experience—demonstrate your confidence and ability to navigate systems. Maybe even share a quick story about how you resolved a tricky customer issue in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Advisor in Dreghorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant achievements to show us you're the right fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the position and explain why you want to join our team. Keep it concise but engaging, and don’t forget to mention your confidence in navigating systems.
Showcase Your Skills: In your application, be sure to highlight your strong computer skills and experience with KPIs. We want to see how you've successfully managed customer queries in the past, so give us some examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Pertemps Scotland
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Common Questions
Prepare for typical customer service interview questions, such as how you handle difficult customers or how you prioritise tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Showcase Your Skills
Highlight your experience in customer service, retail, or hospitality. Be ready to share specific examples of how you've successfully resolved customer issues or met KPIs in previous roles. This will demonstrate your capability and fit for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
