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- Tasks: Be the go-to person for Dutch-speaking customers, providing top-notch support via various channels.
- Company: Join a dynamic team that values inclusivity and growth in a supportive environment.
- Benefits: Enjoy a competitive salary, career development opportunities, and a friendly workplace culture.
- Why this job: This role offers a chance to make a real impact while enhancing your customer service skills.
- Qualifications: Fluency in Dutch and English, with previous customer service experience preferred.
- Other info: Full-time, permanent position based in Rosyth with a salary of £25,500 depending on experience.
Job Title: Customer Service Advisor – Dutch Speaking
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Location: Rosyth
Salary: £25,500 DOE
Job Type: Full-Time, Permanent
Pertemps are recruiting on behalf of our client for a Dutch-speaking Customer Service Advisor to join their dynamic and growing team. If you\’re fluent in Dutch and passionate about delivering exceptional customer experiences, we want to hear from you.
What’s on Offer:
Competitive salary of £25,500, depending on experience
A range of company benefits
Friendly, inclusive, and supportive team culture
Clear opportunities for career growth and development
Key Responsibilities:
Be the first point of contact for Dutch-speaking customers across phone, email, live chat, and social media
Deliver outstanding customer support and resolve queries efficiently
Promote products and services, using up-selling and cross-selling techniques where appropriate
Process orders, returns, and refunds in line with company procedures
Maintain accurate and detailed records of customer interactions
Escalate unresolved issues to the appropriate internal teams
Meet and exceed service KPIs including AHT and CSAT
Share customer insights to help improve service delivery
What We’re Looking For:
Fluent in Dutch and English – written and spoken
Previous experience in customer service or a similar role
Excellent communication skills with a customer-first attitude
Strong attention to detail and confident problem-solving skills
Ability to multitask and stay organised in a fast-paced environment
Comfortable using CRM systems and standard office software (e.g., MS Office)
Ready to Apply?
Please attach your CV and one of the team will call you to discuss
Customer Service - Dutch Speaking employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Dutch Speaking
✨Tip Number 1
Brush up on your Dutch language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will prepare you for potential role-play exercises or situational questions during the interview.
✨Tip Number 3
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will allow you to engage more meaningfully during discussions and demonstrate your enthusiasm for the role.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving skills and customer-first attitude. Having specific stories ready can help you stand out as a candidate who truly understands the importance of customer service.
We think you need these skills to ace Customer Service - Dutch Speaking
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and your fluency in Dutch and English.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your previous customer service roles and any specific achievements that demonstrate your ability to deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your language skills. Mention why you are interested in this position and how you can contribute to the team’s success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Pertemps Scotland
✨Show Off Your Language Skills
Since the role requires fluency in Dutch and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in Dutch, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Make sure to discuss any previous customer service roles you've held. Share specific examples of how you resolved customer issues or improved their experience, as this will show your potential employer that you have the right skills for the job.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or processing returns. Prepare your responses to these situations, focusing on how you would maintain a positive attitude and resolve issues efficiently.
✨Demonstrate Your Problem-Solving Skills
Employers are looking for candidates who can think on their feet. Be ready to discuss how you've tackled challenges in the past, showcasing your attention to detail and ability to multitask in a fast-paced environment.
