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- Tasks: Handle customer calls, resolve queries, and build strong relationships.
- Company: Join a global financial services organisation with a supportive culture.
- Benefits: Enjoy hybrid working, bonuses, healthcare plans, and generous holidays.
- Why this job: Great opportunity for career growth in a collaborative team environment.
- Qualifications: Customer service experience and strong computer skills required.
- Other info: Position starts on 18th August 2025; ideal for Ayrshire locals.
The predicted salary is between 25000 - 25000 £ per year.
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. The start date for this role will be the 18th of August 2025!
I am keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you!
This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
28 days holidays (increasing to 31 days after 5 years)
Pension (5% employee and minimum 4% employer contributions)
Life Assurance (3 x annual salary)
Free medical, dental and optical healthcare cash plan
Responsibilities:
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience:
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch.
Please call (phone number removed) with any further questions.
Customer Service Agent employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their products and customer service philosophy will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your phone communication skills. Since this role involves a lot of phone interaction, consider role-playing scenarios with friends or family to build your confidence and improve your response time.
✨Tip Number 3
Highlight your experience in customer service, retail, or hospitality during any informal discussions or networking opportunities. Share specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 4
Be prepared to discuss how you meet KPIs in previous roles. Think of concrete examples where you exceeded targets or improved customer satisfaction, as this will demonstrate your outcome-focused mindset.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centre or retail environments. Use specific examples that demonstrate your ability to manage calls and resolve queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your confidence and willingness to learn. Mention your strong communication skills and how you can contribute to building trustworthy relationships with customers.
Highlight Relevant Skills: In your application, emphasise your computer skills and experience working towards KPIs. This will show the employer that you are capable of navigating various systems and meeting performance targets.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction.
How to prepare for a job interview at Pertemps Scotland
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, retail, or hospitality. Share specific examples of how you've successfully resolved customer queries or built strong relationships with clients.
✨Demonstrate Confidence on the Phone
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with the format.
✨Familiarise Yourself with Relevant Systems
The job requires navigating various systems, so it’s a good idea to brush up on your computer skills. If you know any specific software that the company uses, mention it during the interview.
✨Prepare for KPI Discussions
Understand what KPIs are relevant to the role and be ready to discuss how you have met or exceeded them in past positions. This shows that you are outcome-focused and results-driven.
