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- Tasks: Join our team as a Facilities Helpdesk Advisor, handling customer calls and service requests.
- Company: Pertemps is a leading recruitment agency, connecting talent with opportunities in the public sector.
- Benefits: Enjoy a competitive pay rate of £13.48 per hour and a supportive work environment.
- Why this job: Gain valuable experience in customer service while contributing to the community in Edinburgh.
- Qualifications: Strong communication skills and attention to detail are essential; previous experience is a plus.
- Other info: This is a temporary role for 6 months, with potential for extension.
Pertemps are recruiting for a Facilities Helpdesk Advisor to join our public sector client in the city centre of Edinburgh on a temporary basis. Role – Facilities Helpdesk Advisor Location – City Centre of Edinburgh Hours – Monday – Friday between the hours of (Apply online only) (36 hours per week) Duration – 6 months initially with possible extension Rate of Pay – £13.48 per hour Start date – ASAP The successful candidate will be joining an established team and will be carrying out, but not be limited to: Answering calls from customers and responding to online contacts Logging all relevant information Using appropriate systems to process service requests or for updates Providing updates to customers on progress Any other tasks as required You should have a proven track record in a similar role, have strong communication skills and excellent attention to detail. If you are interested in this role, please apply online immediately
Customer Service Advisor - Facilities Helpdesk employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Facilities Helpdesk
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Research the specific systems and software commonly used in facilities management. Being knowledgeable about these tools can give you an edge and show your commitment to the role.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations. This will prepare you for the fast-paced environment of a helpdesk, where clear and concise communication is key.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor - Facilities Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and facilities management. Use specific examples that demonstrate your communication skills and attention to detail, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are interested in the Facilities Helpdesk Advisor position. Mention your previous experience in similar roles and how it has prepared you for this job. Be sure to express your enthusiasm for working in the public sector.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to log and process information accurately. Provide examples of how you've successfully managed customer inquiries or service requests in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pertemps Scotland
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Facilities Helpdesk Advisor. Familiarise yourself with common tasks like answering calls, logging information, and providing updates to customers. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you resolved customer issues or provided clear updates, as these will highlight your suitability for the job.
✨Demonstrate Attention to Detail
Attention to detail is crucial in a helpdesk role. Be ready to discuss how you've ensured accuracy in your work before, whether it's logging information or processing requests. This will show that you can handle the responsibilities of the position.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team and the work environment. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
