Customer Service Advisor

Pertemps are delighted to be working with our public sector client to recruit for Customer Contact Advisors on a temporary basis.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Role – Customer Service Advisor
Location – Edinburgh City Centre (office based role)
Duration – Temporary, ongoing
Hours – Monday – Friday, 36 hours, between (Apply online only)
Pay rate – £14.02 per hour
Start date – Various throughout October 2025

This role is based within an inbound call centre.

The role will involve, but not be limited to:

Taking incoming calls from customers
Reviewing customer accounts
Updating file notes
Providing appropriate guidance
Directing customers to other departments as required
Sending letters or documents to customers
Any other tasks as required

You should have a proven track record in a customer service capacity with strong communication skills both verbally and in writing. Excellent listening skills and good IT skills are required for this role.

If you are interested in this role, please apply online immediately